NHL 26 won't connect to EA servers on PS5 — out of ideas
Been trying to play WoC on NHL 26 on my PS5 for the past day and the game just refuses to connect to EA’s servers. It launches fine, I can navigate menus, but anything that needs the server fails. Madden 26 is doing the exact same thing, so I’m pretty sure this isn’t an NHL-specific bug — feels more like something on EA’s side tied to my account or a routing issue
Here’s what I know works: PSN itself is fine, my PS Plus is active, every other online game (2k26, The Show 26) and app on my console connects normally. So it’s not my internet and it’s not Sony.
What I’ve ruled out so far:
Power cycled the PS5 (full shutdown, unplugged for a minute)
• Rebooted my router the same way
• Switched DNS to 1.1.1.1 / 8.8.8.8 manually on the PS5
• Checked the EA server status page — both NHL 26 and Madden 26 show as up
• Logged into ea.com and confirmed my PSN account is correctly linked under Connections
• Tried multiple game restarts throughout the day
The reason I’m posting here instead of going through chat is that the help.ea.com NextStep bot kept looping me without ever offering an advisor handoff for this topic. Hoping a CM can take a look at my account from the backend or at least point me to a working escalation path. Happy to send EA email and PSN ID via DM.
anyone else running into this issue or just me?
