Forum Discussion

Seasoned Veteran

23 days ago

Online games lagging and disconnecting

I've been playing quite a bit of HUT and Online Versus lately. This month has been unbearable. I figured it was my connection. So I called my ISP. I got a new modem and TWO technicians have come to...

discussion

feedback

EA_Aljo

Community Manager

20 days ago

Hello. Let's see if a thorough power cycle of your equipment will help. Please try these steps:

Unplug your modem/router for 2 minutes
Hard restart your console by holding down the power button until it turns off
Power it all up and try playing again

Let me know if this helps or not. Thanks!

MiIczar

New Adventurer

20 days ago

Aljo, I know the drill :) I do these steps, and more, whenever connection issues show up - especially if you’ve been playing NHL online since 2010.

For now, I’m afraid to risk starting a ranked match, as I don’t know if I’ll get disconnected again and relegated to a lower rank. I hope the issues clear up by this evening.

EA_Aljo
Community Manager
20 days ago
We're not aware of any issues at the moment, but will keep monitoring for them. There are some additional troubleshooting suggestions here. It would also be good to contact your ISP to see if they are noticing any issues with your connection.
cogsx86
Seasoned Vanguard
20 days ago
Hey can you help us out?

wired/ wireless
console ping
In game ping?
NAT OPEN
Location

You can also set the max ping you want to play against in the "pre game ready up screen"
- MiIczar
  New Adventurer
  14 days ago
  By the next day, I no longer had any issues with the connection dropping, and HUT was running "normally" (if you know what I mean).
  cogsx86 I don't know what you mean by "console ping", but yes - a console is wired to main modem, fiber internet. In game ping 31-32 ms (flat line). NAT 2, DNS usually Google, Cloudflare or OpenDNS, but sometimes I experiment with others. Location: Central Europe.
  cogsx86 wrote:
  You can also set the max ping you want to play against in the "pre game ready up screen"
  Yep, but that almost never affects my in game ping, regardless of whether it's set to 20, 80, or ANY.
  - cogsx86
    Seasoned Vanguard
    13 days ago
    Hey thanks for answering.
    
    The console ping is when you go to your console dashboard and run a speed test. This will give you a ping.
    
    As for the HUT in game ping, you wont get matched up with players above the value you set in the menu.
    
    I would suggest 40, as most local games run at 10-33. Over 40 you end up playing on the other servers (east/west).