Whats The Point Of Report System?

Just wanted to know what’s the point of this system if no action is being taken upon? Most recently I played against a club who I can’t name but these guys have been using very inappropriate and illegal player names. They have backup accounts and clubs and keep doing the same. Unfortunately these individuals are junior hockey players which makes it even more upsetting. The amount of racism, and other things too NSFW makes me absolutely sick. I have tweeted them out to the devs and our producer… nothing has been done about them.