Forum Discussion

Seasoned Newcomer

1 day ago

Game freezing when joining a game

Any game mode I try the same thing happens in the screen you see just before joining a game or in the case of online it with match with opponent then freeze

freezing

xbox

EA_Aljo

Community Manager

14 hours ago

Try power cycling your equipment with these steps:

Unplug your modem/router for 2 minutes
Hard restart your console by holding down the power button until it turns off
Power it all up and try playing again

If this doesn't help, let me know which console you're on and we'll keep troubleshooting. Thanks!

MacMichael77

Seasoned Newcomer

14 hours ago

Xbox series s, I’ve reset internet, rest Xbox for the last two day, redownloaded the game, everything inside the game works except for being able to play actual hockey

EA_Aljo
Community Manager
14 hours ago
Thanks for the info. Try clearing the alternate MAC address with these steps:

Go to your Xbox Settings

Go to "Network", then "Advanced Network Settings"

Click on "Alternate MAC Address", and then click "Clear"

You can also try deleting the personal saved data for NHL 26. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

Hit the Guide button on your controller

Highlight the NHL 26 icon

Hit the Menu button. It's the small one to the right of the guide button with the 3 horizontal lines on it

Choose Manage game & add ons

Go to Saved data

Delete the file with your gamertag on it

Something else that may help is clearing local saved games. Those instructions are here.