Forum Discussion

Seasoned Novice

3 months ago

Game Still Crashing

Alright at this point I have tried absolutely everything to fix NHL26 from crashing besides buying a new console. I have two Xbox series X’s due to traveling from different states and had this issue ...

crashing

EA_Aljo

Community Manager

3 months ago

I don't believe I said this was solved. While we haven't been able to reproduce it, it's obvious something is going on. We will continue to watch for it. Unfortunately, without a way to reproduce this, we can't fix it.

BradL71

Rising Traveler

3 months ago

It is literally every single major EA sports game. CFB26, Madden 26, NHL26(would not be surprised if FC26 is the same thing). they all crash. Condescending replies about "we can't fix what we can't produce" is unacceptable, because there have been hundred if not thousands of people who have piece by piece dictated how and when it happens. It has been an issues on these games for years. First the reply was "well its your consoles not us at EA" now its you cant reproduce the issue? which is it?

EA_Aljo
Community Manager
3 months ago
My focus here is on NHL. I'm sure the crashing for other games has also been reported. So far, we have not been able to reproduce the constant crashing for NHL some of you are experiencing. It is being investigated still though.
- BradL71
  Rising Traveler
  3 months ago
  To make sure I understand you correctly, are you saying EA's NHL dev team has been unable to re-produce it, for 2 development cycles? possibly even more? even though you know its an issues (however small you may think it is) yet here we are with no solution?
  I understand your focus is NHL, but perhaps it would be an option to suggest the NHL dev team discussing the issue and bounce potential causes of this issue with other dev teams from those games? There is clearly correlation with other games. Cross similar coding, AI programing, internal software infrastructure. these games clearly have very similar makeups using the same engine, see what matches across all of them and find the root cause. I can almost guarantee that once one dev team finds the root cause, it will fix it for all other games, so why not work together?
  Also to your point about "bigger issues typically are easier to reproduce", is evidently false, I literally have never seen a thread with as many views as the CFB 26 post, it has 20k views, and 1k comments in 2 months time. yet it is still unresolved. So that throws that expectation right out the window.
  - EA_Aljo
    Community Manager
    3 months ago
    
    To make sure I understand you correctly, are you saying EA's NHL dev team has been unable to re-produce it, for 2 development cycles? possibly even more? even though you know its an issues (however small you may think it is) yet here we are with no solution?
    
    Yes. We have not been experiencing the crashing being reported. I'm saying it appears to be an issue since we're getting more reports of it with 26. Without actually being able to reproduce it though, we can't determine what's causing it.
    
    I don't know the status of this issue with CFB. Hopefully, it's addressed soon. I know there are reports of it. Look, the bottom line is, we don't want you all to be crashing. We want you to be able to play the game. Unfortunately, not every issue is an easy fix. They rarely are. We have been looking into this for multiple versions of the game now. The best I can say is that I'll keep relaying these reports with the hopes we'll be able to determine what's causing the crashing.