Game Still Crashing

To make sure I understand you correctly, are you saying EA's NHL dev team has been unable to re-produce it, for 2 development cycles? possibly even more? even though you know its an issues (however small you may think it is) yet here we are with no solution?

Yes. We have not been experiencing the crashing being reported. I'm saying it appears to be an issue since we're getting more reports of it with 26. Without actually being able to reproduce it though, we can't determine what's causing it.

I don't know the status of this issue with CFB. Hopefully, it's addressed soon. I know there are reports of it. Look, the bottom line is, we don't want you all to be crashing. We want you to be able to play the game. Unfortunately, not every issue is an easy fix. They rarely are. We have been looking into this for multiple versions of the game now. The best I can say is that I'll keep relaying these reports with the hopes we'll be able to determine what's causing the crashing. 

As the other comment above stated, thank you for taking time to communicate with us on this forum. unfortunately some of the folks on the CFB side haven't been so that is super frustrating, so again I appreciate your willingness to have a conversation.

As far as the statement you made about multiple versions of the game goes, to me the fact that EA knowingly puts out a product year after year that has an issue that causes the game to crash, and cannot figure it out, baffles me. Personally, in my opinion, I think not warning customers that there are game breaking bugs that EA can't fix is borderline malpractice.

When it comes to the reproducing issue. Go straight to the source rather than trying to re-create the issue under your parameters, as clearly so far that has not worked. Honestly it sounds wild, but find someone who is having the issue with NHL 26 or CFB 26 or whatever game bring them to your studio's (you all do it for the EA creator program) and have them hookup their console and play their game, while its monitored. Why try and re-create the issue if you continue to not be able to, instead bring the issue to you directly. 

I am of the belief, based on seemingly now 4 major sports titles all of whom use the Frostbite Engine, now having this crashing issue that once it's solved on one, it will be solved on all. Get those teams discussing with one another, compare notes and findings and fix it.

 to me the fact that EA knowingly puts out a product year after year that has an issue that causes the game to crash, and cannot figure it out

We haven't confirmed the issue is with the game. I'm not denying that's the case. We just can't reproduce it so that makes it near impossible to fix. The best I can do currently is keep sending over the details I requested with the hopes the team finds something in the crash logs.

I mean this as respectfully as it can come across in a forum.  

I understand that its difficult, again thats why I suggested the whole idea of bringing the issue directly to you.  However If the dev team is incapable of reproducing a crash that gamers are experiencing year after year, knowing that there is some issue that is causing it, based on forum posts. They might need to re-evaluate the talent. 

If I myself at my job (I work as a Sales and Electrical Engineer) had an issue troubleshooting something on one of our products that I created, and after years I kept failing to find the cause of  the issue, let alone fix it, I would be fired end of story. While I understand that all you personally can do is pass along the info you are obtaining, the fact remains that the issue persists and as gamers we are all tired of hearing the some thing over and over. Perhaps a formal statement from the Dev team acknowledging the issue would be helpful, whether it be on Social media, or on their website as a “update” release.