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Tom1952's avatar
Tom1952
Seasoned Newcomer
2 months ago

Missing cards

I have probably 30 cards from packs, completed sets and rewards that don't show up.  Some show up in my collection, but not when trying to make roster changes.  Recently completed a set for Lane Hutson, showed up in my in box, added him to my collection and he does not show up anywhere.

8 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hello. Can you find him when hitting Y/Triangle to search through your collection instead of going to the different categories?

  • CdnBison's avatar
    CdnBison
    Seasoned Rookie
    2 months ago

    I’m having the same issue - cleared out the daily tasks and bought the 1300 coin fantasy pack - none of the collectibles or cards are appearing in my inventory. 10-12 Cup Chase tokens, 5-10 Nexus tokens, and all the cards (including the 84 Anders Lee!). 

  • MonkeyJunkee's avatar
    MonkeyJunkee
    Seasoned Newcomer
    2 months ago

    Same issue here. Bought a pack from the store with 20+ players and not one player is showing up in my collection. Can't even find them when setting lineups, looking through collection, creating sets or anywhere. Just vanished, pretty irritating.

  • MonkeyJunkee's avatar
    MonkeyJunkee
    Seasoned Newcomer
    2 months ago

    Didn't work for me. Obviously don't remember all the cards I got from the pack, but on I do remember was the next gen Brandt Clarke. Completely missing from inventory, can't find it when trying to complete sets, look through collection, or set lineups.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    An advisor is going to need to investigate the missing items. You can use the 'Contact us' button at the bottom of this page to open a case.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Thanks for checking. An advisor will need to investigate this for you. Please open a case by using the 'Contact us' button at the bottom of this page.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    An advisor will need to investigate this for you. Please open a case by using the 'Contact us' button at the bottom of this page.

  • MonkeyJunkee's avatar
    MonkeyJunkee
    Seasoned Newcomer
    2 months ago

    Looks like whatever was going on got corrected yesterday. Logged in and the cards were in my collection. Thanks

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