NHL26 Failed to find opponent
I am deployed and for some reason I cannot get matched up with an opponent in Online Vs. I tried CHEL and had the same issue. My other games are working for online play.
Forum Discussion
Yes, that worked. I was able to match-up using my phone's hotspot. However, I cannot continue to do that as my U.S. data plan will not support much more. Also, I forgot to mention before, I did test out a mobile hotspot device from a local Japanese shop. That did not work.
With this info, are there more settings I can try to continue troubleshooting?
EA_Aljo
Community Manager
Community ManagerThank you. This means the issue is with internet at your hotel. Unfortunately, that's not something we can troubleshoot. You'll need to contact their support to see if there's anything they can do.
I’ll ask.
But since I have been in two different hotels and tried a Japanese hotspot, could you also ask if there is something with the servers not connecting with Japan? My troubleshooting brain says it may not be the hotel, with all this other info.- EA_Aljo
As you can see, you can connect in Japan. This is a common issue in hotels that use the 172 IP address.
Ahh, good point. I don’t speak IT very well, what some good verbiage I have the hotel ask the ISP? And do you know why Halo matchmaking still works, by chance?
Thanks again.
- EA_Aljo
I couldn't tell you why Halo matchmaking works, unfortunately. As far as what to say, just let them know you can't match up against other players and that using a different connection works.
Hello Again Aljo.
I purchased an eSIM to try and connect that way. It did not work. The IP address also starts with 172, but it's 172.20. Where the ones from the hotels were 172.16.
Any thoughts?
- EA_Aljo
It's still a 172 IP though. Unfortunately, this is an issue with the hotel's internet. It's not something we can help with.
This was NOT through the hotel. This was an eSim and using my phone as a hotspot. Still the IP started with 172.
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- EA_Aljo7 months ago
