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fondias's avatar
fondias
Newcomer
19 hours ago

Can't play HUT

When I open the HUT mode the mode crash with the error Failed to retrieve data; please try again later.

I already tried everything, reset router, reset Xbox Series S, close profile and reopen, clean cache, disconnect the Xbox, reinstall the game...

 

5 Replies

  • ABrot75's avatar
    ABrot75
    Seasoned Rookie
    57 minutes ago

    Consider yourself lucky! I wish my game would break. I keep logging in hoping EA fixed their inept AI. But nope, they just skate around doing nothing 

  • fondias's avatar
    fondias
    Newcomer
    4 hours ago

    I open the HUT but in less than a second the error appears

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Were you able to enter HUT fine and then this suddenly started occurring or is this the first time you're trying to play HUT in NHL 26?

  • fondias's avatar
    fondias
    Newcomer
    8 hours ago

    I have done it, but the same error continues

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 hours ago

    Hey there. Thanks for reaching out. Please try these steps:

    1. Hit the Guide button on your controller
    2. Highlight the NHL 26 icon
    3. Hit the Menu button. It's the small one to the right of the guide button with the 3 horizontal lines on it
    4. Choose Manage game & add ons
    5. Go to Saved data
    6. Delete the file with your gamertag on it


    Let me know what happens.

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