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minnesnowta13's avatar
minnesnowta13
Rising Novice
2 days ago

Hut booting in middle of ranked games

I've been having serious trouble with Hut booting me from ranked games. This will be game number four in a row. Also I was winning in all the games I've been booted from. I went from teer three almost gold to 2. Anyone else having these same issues.  And yes I have reset router and did a hard reset before anyone asks. 

Asking for a friend here. Frustrations are building!!!

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi there. We should go through some connection troubleshooting. First, are you on a wired or wireless connection? Also, which console are you on?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    24 hours ago

    Thanks for getting back to me. Try power cycling your equipment with these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again

    Let me know how it goes. Thanks!

  • Connection seems to be better the last night. I Don't know if it was an update that wasn't complete or what? 

    Also it seems that everytime since the update, when you go into store or auction that it quickly flashes update required then it loads. Just a heads-up. Thanks for the response. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    We haven't had any updates other than the 1.2.0 patch so chances are good there was an issue with your ISP.

    Are you sure it says Update Required and not Content Update? I've seen that one when loading into HUT and going to the store, but nothing saying there's an update required.

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