Forum Discussion

CodyWhite07's avatar
CodyWhite07
Rising Newcomer
3 days ago

Literally can't play Cup chase

Game keeps freezing in between periods given me a loss and there is no phone number to contact EA but I wan them to remove this loss from my account!! 

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey there. Interesting. I assume you're talking about doing a manual line change or is it happening after an auto line change as well?

  • Clapham3r's avatar
    Clapham3r
    Rising Rookie
    2 days ago

    I find it happens if you make a line change either just before the period ends or when you try to change lines before the period begins in the cut scene. Might be a coincidence, though I can't say for sure. I had it happen a few times a while back but 2-3 times recently.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hello. We're not able to remove those losses, unfortunately.  Hopefully, we'll have it addressed in a future patch. I'm very sorry for the frustration. I know it's terrible to experience.

  • Losses in Cup Chase caused by crashes, bugs, etc. will be deleted at some point anyway.

    According to the stats, I have 0 losses, and I've had countless crashes. On top of that, I quit at least 5 games in every CC run.

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