Missing packs

This is my first time playing NHL, but I looked carefully and a few hours before season 4 ended I was diamond 3, and at the start of season 5 I received packs from bronze to gold 2, that's all. Unfortunately I didn't take a print screen of them, I opened them. I'm really sorry.

Hey there. Do you have a screenshot showing the final results with you in Diamond 3? Keep in mind, your rank is fluid. So, if you checked your rank before the season ended, it's very possible others were still playing and surpassing your rank. That can potentially push you down to a lower rank.