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Party_Taco22's avatar
Party_Taco22
Seasoned Traveler
3 months ago

Please add back the HUT online servers that were removed from NHL26.

Day 15 of asking you to please add back the Servers you removed this year from HUT online..

You have forced central players to search for over 30+ mins in ranked for games that are 3-4x the Ping (M/s) that we got last year when you had the Central server near Colorado.

Competitive online players cannot compete on 30-40 m/s when their opponent is on 2-6 m/s... this was a complete oversight..  Removing servers does not make for a "better matchmaking experience." 

18 Replies

  • Party_Taco22's avatar
    Party_Taco22
    Seasoned Traveler
    3 months ago

    EA_Aljo​ can we get some details or put in a request?  I know in a lot of the NHL Twitch communities, players are already getting burnt out and leaving the game because we have to play the same players over and over on their server while we ping to it from thousands of miles away..  Competitive players can't compete on 30m/s when the guys we have to play are on 2 m/s.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hello. I'm in Central. I haven't played any online HUT yet, but WoC is working fine. Regardless, should I get some information on servers, I'll relay them.

  • Party_Taco22's avatar
    Party_Taco22
    Seasoned Traveler
    3 months ago

    EA_Aljo​ can you define "working fine"? do you play competitively? When i play WOC my connection is clearly 2-3X than the players I'm playing with. Quick movements and adjustments are near impossible.  

    In HUT NA the Server near Colorado was removed, and also the New York server. So these players now are forced to connect to a server far away at 3-4x the ping we had the past 3 years and playing all of our games against players who live next to that server. Making people at 30 m/s play against people 2m/s constantly is not a solution to matchmaking.  

    If you play this game on a competitive level you know that 30+m/s cannot skate with 2/ms.. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    I'm not in a league if that's what you mean. My ping is normally in the 50s and 60s since most of my club is in the NE US. I haven't had any issues with lag or input delay. I'm in Texas so not far from CO. I'm not able to check everyone's ping, but I imagine I've gone up against a lot of others with a higher ping. So far, it hasn't been an issue. When we lose, it's due to being outplayed and not because of ping. Regardless, I know you're not the only one unhappy with your ping. The best I can tell you is that we're aware of it. I really don't know if more servers will be added or not though. The best I can do is relay the feedback.

  • Party_Taco22's avatar
    Party_Taco22
    Seasoned Traveler
    3 months ago

    EA_Aljo​ if you live in Texas than you live near the dallas server and the issue probably doesn't affect you. if you play hut online you will have a 5m/s connection..  this is  a HUT issue being posted on the HUT forum so WOC connection shouldn't even be in the conversation.  This issue affects the players that have now lost having a server near them .  

  • Party_Taco22's avatar
    Party_Taco22
    Seasoned Traveler
    3 months ago

    if you marketed the game saying " we removed your closest HUT Server" and not " We improved matchmaking speed"  I would've never bought the game knowing that i just lost the only server that allows me to play this game competitively from the dead center of NA. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    I will relay the feedback on this. Unfortunately, I don't have any other details currently.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    EA_Aljo​ if you live in Texas than you live near the dallas server and the issue probably doesn't affect you. if you play hut online you will have a 5m/s connection..  this is  a HUT issue being posted on the HUT forum so WOC connection shouldn't even be in the conversation.  This issue affects the players that have now lost having a server near them .  

    My main mode is WoC and my club is based in the NE so it's rare I play on the Dallas server. I haven't played HUT online yet. I played HUT online before NHL 25 and my connection to Dallas was usually in the 20s/30s. Regardless, ping is ping. I'm very used to playing on a 50s/60s and frequently, 70s/80s. Don't get me wrong. I'm not saying that's a better ping than a lower one. Personally, I just don't notice much of a difference between 20/30 and 50/60. My game is still responsive. I understand that's not the case for everyone. Especially, when you're used to playing on a very low ping and now it's twice what it was before. 

    I'll pass on the feedback for you. Thank you.

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