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Travooloo's avatar
Travooloo
New Novice
1 month ago

Rivals/Champs matchmaking issue - constant opponents with 150+ ping

Hi,

I'm a player from China. Recently, the matchmaking in Rivals and Champions modes seems to have changed.

I am constantly matched against opponents from North America. My ping is 150ms+, while my NA opponents usually have single-digit or under 20ms ping. This is not fair competition.

Even when I set my max acceptable ping to below 20ms, the system still matches me with NA players. The ping limit setting appears to be broken.

Many players in my community have reported the same issue. Some have already quit the game because of the high latency. This issue is hurting the player base here.

We are not asking for special treatment, just a fair environment. Please restore regional matchmaking for Asian players so we can play against opponents with similar ping. If the change was intentional to speed up queue times, please let us know through official channels. This would help us understand the current situation.

Thank you.

feedback

3 Replies

  • 8s6yikubtypx's avatar
    8s6yikubtypx
    Rising Newcomer
    1 month ago

    I am Chinese player too, I've encountered the same problem recently. it's seriously unfair with 150ms ping while my opponents under 30ms ping.  Hope EA can resolve this issue as soon as possible, restore regional matchmaking for  our Asian players . We need a more fair competitive environment. The development and growth of ice hockey also require the participation of us Asian players.

  • Travooloo's avatar
    Travooloo
    New Novice
    30 days ago

    Today I set my max acceptable ping to 50ms. The system still matched me with NA opponents (screenshot 1: my setting; screenshot 2 and 3: in-game ping comparison).

    This suggests the ping filter is not being enforced when it expands the search.

    Not asking for an immediate fix – just a continued signal from the Asian region that the current matchmaking is creating a consistently unfair experience.

    Hoping this gets logged for future consideration.

  • RSall14's avatar
    RSall14
    Seasoned Ace
    30 days ago

    It's not going to change unless they bring back the servers they took away. People brought this up at launch but EA did nothing, they would rather have faster matchmaking at your guys expense.

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