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johnccorsner's avatar
johnccorsner
Newcomer
6 hours ago

Have Playtest code but can’t unlink Xbox account please help

Long story short, my Xbox gamertag is linked to this account, however I have another ea account which is the one the playtest was approved on. I can’t unlink my Xbox account from this profile because it requires a 2 factor authentication code sent to the email, however when I click to send one, I do not get any emails. However when I contacted support I got that email. 

I can’t receive 2 factor authentication codes sent to my accounts email. I can’t change the email without a 2fa code either so im stuck in a loop here. Why am I not receiving 2fa codes to my email?

discussion

3 Replies

  • NYR224's avatar
    NYR224
    Seasoned Hotshot
    6 hours ago

    If you're receiving emails from EA Support but not the 2FA codes, it sounds like the issue is specifically with the verification emails. I'd contact EA Help again and let them know you're not receiving the login codes but can receive other EA emails. They may need to verify your account another way or investigate why the 2FA emails aren't being delivered.

  • johnccorsner's avatar
    johnccorsner
    Newcomer
    5 hours ago

    So I verified with a recognized device when logging in, but that is the only time that’s an option, it is the 2FA codes for anything I attempt at all once logged in. 

    And I am getting EA support emails but no 2FA emails. 

  • NYR224's avatar
    NYR224
    Seasoned Hotshot
    5 hours ago

    That definitely sounds like it's specific to the 2FA system then, not your email in general. I'd update your EA Help case with that information since it rules out a lot of the usual email issues. Hopefully they can verify your account another way or fix whatever's blocking those codes.

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