Forum Discussion

2 Replies

  • NYR224's avatar
    NYR224
    Seasoned Veteran
    8 days ago

    If you've been unable to connect since Day 1, I don't think your code is the issue if it redeemed successfully. I'd try a full restart of your Xbox and your network if you haven't already. If you're still getting the same error, I'd recommend submitting it through the official PlayTest Issue Reporting form so the team can investigate it: NHL PlayTest Issue Reporting Form  I wouldn't expect a new code to fix this.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hi there. If you're getting the network connection error, it means your platform ID is linked to the wrong account. You can go to profile.ea.com and log in with the account you registered to see which platform accounts are linked.