Forum Discussion

Saggygrannyy's avatar
Saggygrannyy
Seasoned Newcomer
25 days ago
Solved

Game will absolutely not open.

Paid $130 for this game. Then paid prob another $50 for packs to have a competitive team in hut. Now for the past 4 days the game has not been able to open once without crashing 2 seconds into loading. I would like my money back as this is one of at least 2 dozen severe issues this game has that I won’t even get into such as the half baked gm connected or the player models glitching all over the screen. I am physically unable to use the game that I paid over 100 dollars for and am unable to do anything about it. God I miss physical games. 

  • EA_Aljo's avatar
    EA_Aljo
    24 days ago

    Did you get everything installed again? Are you still crashing when trying to load into NHL 27 if so? If you're still having trouble, try rebuilding the database and clearing the system cache with these steps. Also, it would be good to restore your licenses. You can find those instructions here.

4 Replies

  • Prefacing this with the fact that EA cannot issue refunds. You bought the game through PSN/Sony; try going through their customer service. 
    Have you attempted a reinstall and deletion of all files? That won’t affect your HUT in any way as that’s all stored server side. But with the crashing you’re describing there could be a corrupted file from one of the updates that’s causing a failed load. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Hello. Thanks for reaching out. When is the crash happening? You mention it's 2 seconds in to loading. Are you talking about loading to the main menu? What happens when the crash occurs? 

    As Socair​ mentioned, you will need to contact the retailer the game was purchased from to see if a refund is possible.

  • Saggygrannyy's avatar
    Saggygrannyy
    Seasoned Newcomer
    24 days ago

    The game would not open at all. It would simply get past the cover screen and crash immediately. Since posting this it has crashed my entire PlayStation requiring me to completely redownload my PlayStations software from a usb. 

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Did you get everything installed again? Are you still crashing when trying to load into NHL 27 if so? If you're still having trouble, try rebuilding the database and clearing the system cache with these steps. Also, it would be good to restore your licenses. You can find those instructions here.