Banned, but not banned? but cant play...
I received an email saying that my account has been banned permanently do to “match cheating”.
Shocked as I have no idea what this could be about and assumed it was a phishing email I logged into my EA account. Went to ban history, and I have no active bans or history of any bans. (this was 5 days ago and I’m still seeing the same thing, console says I’m banned EA website says no ban)
I tried to find out what “match cheating” actually is but nowhere on the EA site is that listed. On top of that I am the furthest thing from a gamer or would have a clue as to how one would cheap on this game? (nhl21).
I contacted EA the day after the email came in and they said they don’t see anything on a ban either. then they told me they “escalated” the investigation and I should hear back shortly. Been 3 or 4 days now and I haven’t heard back, and still cant play.
Anyone have any idea what I can do here? I’ve logged out of my console and back in, same thing happens. Not sure if it matters but I’m playing on a PS4.
Hey all you will need to speak to our Terms of Service team.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact us at the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
- Sign in to your account that has the ban or suspension, if you aren’t already.
Darko
