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Symtexbc's avatar
Symtexbc
New Scout
5 years ago
Solved

Black Screen when starting an offline game. (in-game)

Product: NHL 22
Platform:Xbox Series X
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Randomly while starting a Squad Battle or Be a pro game offline, the game load but everything but the HUD, player indicator at the bottom the screen is pitch black
What happens when the bug occurs? Randomly while starting a Squad Battle or Be a pro game offline, the game load but everything but the HUD, player indicator at the bottom the screen is pitch black
What do you expect to see? A normal game screen.
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here Be a Pro or Squad Battle offline
What time did you see the bug? (HH:MM AM/PM)
What is your time zone? CTT - GMT + 8:00
What is your gamertag/PSN ID? GT : Symtex
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

I will insert a screen capture when I get the chance. I was able to reproduce the problem twice over the past week. 

  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hey, everyone. This is an issue we're currently investigating. It's also possible this happens when spamming the A/X button before loading into the game. 

    ***Accepting this as a solution for visibility purposes only ***

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