For 3 days now I have been unable to connect to EA servers on NHL22. Works for other games such as Madden but doesn’t not work at all. I have done all the steps. Reset X box, rest router, check Gold Member ship. Nothing is working really frustrated that I can’t play this game.

Hi there, @jdong2929 Try clearing your alternate MAC address with these steps:Go to your Xbox SettingsGo to "Network", then "Advanced Network Settings"Click on "Alternate MAC Address", and then click "Clear" Let me know how it goes. Thanks!

Can not connect to EA servers on NHL22

34 Replies

EA_Aljo
Community Manager
4 years ago
Hi there, @jdong2929

Try clearing your alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know how it goes. Thanks!
nighthawk111079
4 years ago
I'm on ps4 and still have this problem.
EA_Aljo
Community Manager
4 years ago
@nighthawk111079

There's currently an outage with multiple titles that we're investigating and trying to resolve as soon as possible. If you just started not being able to connect within the last hour or so, that would be why. Apologies for the trouble!
Jarlaxel
4 years ago
@EA_Aljo Ok that's whats happening. Since about 4 23pm edt. Didn't see anything on @easportsnhl Twitter about it. Guess I'll just have to wait
nighthawk111079
4 years ago
We have league playoffs tonight at 8 pm.
jprovo1
Rising Scout
4 years ago
Is there still something going on? I cannot connect to the server now but was on there last night. I have also tried everything I can think of.
EA_Aljo
Community Manager
4 years ago
This issue should now be resolved. Apologies for the trouble, everyone!
hazmat1071
4 years ago
I’m still unable to play online with ps5. Went online and verified I’m logged into EA and psn. What needs to be done to resolve this?
EA_Aljo
Community Manager
4 years ago
Hello, @hazmat1071

What exactly is happening? Can you give me some more details? Thanks!
539fe58a744fc6b
4 years ago
Hi I just recently got NHL 22 but cant access EA Servers on my PS5. I keep getting cant connect to EA Server error message since last week. I am connected to PSN (Do not have PS Plus though as of now) How do I confirm or add my EA Account to the title, if necessary or what other steps could I do to allow me to download latest rosters?
Thanks