Ever since I was disconnected from a competitive seasons game yesterday, I haven't been able to connect since. Whenever i start up the game, there is a yellow circle and it says connecting on the top right corner then it says network connection issue, cant connect to the EA servers. I tried to connect on another account and it worked. I cleared my mac address, unplugged the power on my modem, nothing is working please help. No one at EA has been able to solve my problem

@EA_BarryUSA - VirginiaShentelXB1I have taken my console to a friends house who has Comcast and I still have Same issue there. I can send you the Ping and Trace routes I ran.

Im having the same issue. Got disconnected in the middle of a drop-in game in EASHL and haven't been able to connect to the EA servers ever since. I've done everything possible multiple times e.g. unplugged router, cleared mac address, contacted my ISP, forwarded ports, PAID for a 1 month XBL Gold membership to create a new account, and even had EA call me and they could not resolve the issue.... Getting very frustrated that this has yet to be resolved as it has been over 4 weeks now. Will this issue persist with NHL 18?? EA Please help...

CanadaShawXbox oneI submitted a case and it has been escalated to the studio and i was supposed to recieve a response today or yesterday but i haven't gotten one.

I don't know what to do I am haveing the same problem

Cant Connect To EA Server Only On NHL 17

20 Replies

Lumox1
8 years ago
I don't know what to do I am haveing the same problem
1llumination
8 years ago
Yup i get the same message. Why isnt anyone from EA seeing this post..
MeatySandpiper
8 years ago
Someone had said they created a new gamer tag and it worked. I can confirm I did the same thing and it works. I would have to guess that our Gamertags are on a Ban list
When I say Ban List I don't mean that we broke ToS necessarily but maybe someone reported us?
Anonymous
8 years ago
Im having the same issue. Got disconnected in the middle of a drop-in game in EASHL and haven't been able to connect to the EA servers ever since. I've done everything possible multiple times e.g. unplugged router, cleared mac address, contacted my ISP, forwarded ports, PAID for a 1 month XBL Gold membership to create a new account, and even had EA call me and they could not resolve the issue.... Getting very frustrated that this has yet to be resolved as it has been over 4 weeks now.
Will this issue persist with NHL 18?? EA Please help...
kable360
8 years ago
Same here, and there are 2 others out of 6 guys on our EASHL team that can't get on as well.(Located in Canada, US East and Central). Tried everything, reboots, even left stuff unplugged for hours, changed my modem, I don't have router hooked to my xbox thats straight to a cable modem. Did that thing where you goto settings and clear the MAC's and IP's. Sadly this has made me cancel my pre-order for NHL18 as I am not going to buy a game and not be able to play., and EA surely won't reimburse me when it won't connect. I wonder if those that are here posting are you part of the xbox preview program? I am and I was thinking it had to do with that.
Anonymous
8 years ago
same here and i cant contact them because they are working on the support options wtf
1llumination
8 years ago
Yup i am apart of the insider program. I reported the issue and hopefully i they get back to me. Let's try figuring this out together dude.
1llumination
8 years ago
Yup worked for me too. So now that makes the problem even more complicated.
EA_Barry
Community Manager
8 years ago
@1llumination @juggalobroncos @kable360 @CCMHockey614 @MeatySandpiper

To help us look into this issue, can I ask you to post the following details please:

Your country

Your ISP

Your platform, PS4 or XB1

Thanks.
kable360
8 years ago
@EA_Barry
USA - Virginia
Shentel
XB1
I have taken my console to a friends house who has Comcast and I still have Same issue there. I can send you the Ping and Trace routes I ran.