Forum Discussion

Talibans1's avatar
9 years ago

Can't receive NHL points after purchase

Recently tried to buy 500 points and I didn't get them. Contacted EA support, after a few screenshots got them into my account. 

Bought 100 more just to test it out and didn't receive them. EA support says this is because of region lock. (Yes, my account is from US whereas I am from Latvia, which you can't select as a region for your profile.) and that I need to contact PSN. Tried to get in touch with PSN  but their live chat is NA only and nobody seems to have the same problem. 

Wanted to know if there is a fix for this?

(P.S. I can't buy points in-game due to error which I presume is due to this same region lock so I bought the points from the PS store.)

1 Reply

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    9 years ago

    @Talibans1

    As this is a region conflict type of issue, the only thing I can suggest it to repeat the manual process you have previously gone through with an Advisor.

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