Forum Discussion
Have you checked to make sure your controller has the latest firmware update?
We'll keep an eye out for others having this issue. At this time we're not aware of any problems. I've played a few games today myself and they've been working fine, but I'll definitely watch for it.
Yeah, all my stuff is always up to date, I run a video production bizz and have been flying drones for over 10 years. I only mention this because I pay for and need a very fast internet connection and all my devices that I dont use to stream netflix are on ethernet, I use a controller very similar to a video game controller to fly my robots and the stick placement is key to operation so I know I didnt have a stroke and started placing the stick differently. And I update and check for firmware updates and 70x times more than average joe and Im always on top of that
I honestly think the gameplay team adjusted the size of the acceptable area to not trigger a too early warning in June/July of 2020 because that's when it started for me and other people, I've found that if I'm directly at 9:00 or maybe few smidges below that is does not trigger. I play this game everyday, I love the game and think you guys do a great job but if I'm correct and you did change this maybe a heads via a blog post like the MUT teams does would be appreciated next time you change something
- EA_Aljo5 years ago
Community Manager
Nothing has changed with faceoffs that I'm aware of. We're also getting very few complaints about this. Can you get me the video I requested? That would really help.
- 5 years ago
It’s happening to me now too. Exactly the same as the video the guy above posted.
- EA_Aljo5 years ago
Community Manager
From what I could see, they weren't holding to the left enough. That or there's a problem with the controller. We're not getting other reports of this and haven't been able to reproduce it. Can you try a different controller? If you're on Xbox, someone else suggested downloading an app that tests for drift with your controller.
- 5 years ago
I’ve used multiple controllers. Nothing I own is older than 4 months, I got all my stuff in October of last year. I’ve also checked for controller drift. The fact that there’s several threads like this, similar threads on Reddit, and several YouTube videos showing this problem tells me it’s not an isolated incident.
- EA_Aljo5 years ago
Community Manager
I don't doubt there are others with this issue, but it's most definitely rare compared to the rest of the playerbase. Previously, this has been a controller issue or the player isn't aiming at 9:00 with the stick. They're more around 10. That's not going to register as if you went completely to the left. Can you get a video of it happening?
- 5 years ago
https://youtu.be/pqIVKEhpFps
I’ve been playing chel for 10 years. I promise you I didn’t just forget how to take face offs to that side. - EA_Aljo5 years ago
Community Manager
It's showing you're too early. Somehow, it's being registered that you're making a move to win the puck instead of just put your stick out to the left. We're getting very few reports of this and haven't' been able to reproduce it ourselves. Is the firmware up to date on the controller?
- 5 years ago
Yes I updated the firmware this morning
- EA_Aljo5 years ago
Community Manager
I assume it's still happening then? In your video, the game is detecting that you're pressing up. I've been trying to reproduce this, but haven't been able to. I assume you don't have another console you can test this on as well? - 5 years ago
I still have this problem every now and then with right handed centerman, I'm convinced that the margin of error for stick placement is not balanced. I never feel like I get a false early warning with left-handed centerman
More imortantly why can't you see your stick positioning when you replay faceoffs? That would be a way easier way to solve this instead of asking your customers to keep setting a camera on a tripod and recording your hands on a controller and the game at the same time which as a video professional I can say with confidence is not easy to shoot because of focusing and lighting/dynamic range issues. If you had the ability to press replay and showed the stick positions during faceoffs we could just use the built-in screen recording software and we could all get answers to this issue
- EA_Aljo5 years ago
Community Manager
I agree that it would be great to see the stick movement, but that only happens for the player actively carrying the puck. Since no one has possession until after the faceoff, it's not going to show the stick movements until someone has the puck. Another way to test this though might be to go into practice mode and take control of the puck and let go of the sticks. Check the replay to see if they aren't quite centered when they're carrying the puck. You can also take possession and stick handle to the left to see if it matches with where you're aiming with the stick.
- 5 years ago
Any fix for this yet it happens to me as well with a right handed center on nhl 21 on ps5. Every time I try to take a back hand face off online only. He just jumps and says I am early if I hold 9 o’clock he will continue to jump early also is I hold 7 to 8 o’clock he still jumps early I have 3 ps5 controllers and they all do it so I know it’s not my controller
- Hjalle_DK5 years agoRising Rookie
Same problem here, just occured, and have now been ongoing for a couple of days.
Please don't blame my controllers or my skille, this is definately a software bug........... - EA_Aljo5 years ago
Community Manager
Can you get me a video of this happening? Make sure you hit Y/Triangle to remove the replay controls and show the controller overlay.
- Hjalle_DK5 years agoRising Rookie
OK,
But how do I make a video with controller overlay visible?
- EA_Aljo5 years ago
Community Manager
You'll need to pause the game. Then, go to Instant Replay. Then, hit Y/Triangle to remove the playback controls and display the controller overlay.
- Hjalle_DK5 years agoRising Rookie
This is a video of one of the faceoff bugs.
Don’t know how to include the controller overlay!!
- EA_Aljo5 years ago
Community Manager
Please see my previous post for instructions on showing the overlay. If you're having trouble with those, please tell me which steps are confusing. The controller overlay is only visible in replays. It looks like you're pressing up. So, chances are good that your controller has a bit of drift or your stick is aimed more around 10-11:00 than 9:00.
- Hjalle_DK5 years agoRising Rookie
I am following your instructions in regards to instant replay and video upload.
However the video isn’t showing the controller overlay.
Is there a way to turn on controller overlay or a function in setiings or any other places?
- EA_Aljo5 years ago
Community Manager
We'll go through this step by step. First, what system are you playing on? Also, are you able to find which button to press to pause the game? If so, do you see where it says Instant Replay?
- Hjalle_DK5 years agoRising Rookie
I play on the PS 4.
When playing I hit the options button and then I get access to the instant replay menu.
In the instant replay menu I hit the triangle button, and upload the video to my YouTube channel. - EA_Aljo5 years ago
Community Manager
Great! Just embed the video here or provide a link to them and I'll check them out. Also, would you be able to try another controller just to rule out any issues with it?
- Hjalle_DK5 years agoRising Rookie
I have tried another controller, same results.
I have linked to the video previously in this thread.
- EA_Aljo5 years ago
Community Manager
I saw the video, but it doesn't show the controller overlay so I can't see where your stick is aimed.
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