Hello, @f60664764a9c0b03.
Please contact @EAHelp via Twitter or open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They can check on your dispute and see what the result of the investigation was.
Community ManagerAn advisor has picked it up and will be in touch. Keep an eye on your DMs. Thanks!
Advisor on Twitter was unable to help me.
Everyone says they cant see where a coin wipe occurred.
How is that possible? If you guys cleaned out my account how can there be no record of it?
Twitter referred me back to e-mailing the ToS team.
And the circle starts all over again.....
ToS team says this:
"Thank you for contacting EA help. My name is Khem Raj and I would assist you with your NHL 20 concern today.
I have reviewed your case#55288325 and come to know that you contacted us on live support regarding coin wipe.
Please let me share that after discussing your case with our specialist team, we have not found any coin wipe or any sanction on the account so we are denying your claim of the missing coins.
Should you have any further questions regarding this or any other issues, please do not hesitate to let us know.
You can also find answers to common questions on our Help Center at "http://help.ea.com" or ask our community experts by visiting Answer HQ at “http://answers.ea.com". "
How is this even possible?
I received an e-mail from EA saying they were deleting my coins and then they were gone.
How can you have no record of that?
Community ManagerNobody here can find any record of a coin wipe. We've gone over your account multiple times. I'm very sorry. I wish we had better news for you, but at this point, there's nothing else that can be done.
