PS5 10 hour trial won't launch. Still have time left on it...

Hi there, @pgpgpgpg.

You'll probably need to contact Sony support for help with this. Did you happen to leave the game on in the background or put your console into sleep mode by turning it off while NHL 22 was still running?

game was not left on. when i launch the game, it says still 3:05 left, and then when i say ok. it says cannot start game i need to buy the full game. and on the psn store it's not in the trial section anymore. I also did chat with psn and they rudely told me to talk to ea support and it's not their problem

Also the game icon has a lock icon next to it all of a sudden. Playstation support is firm saying it's not their issue. its an EA issue. they won't help.

Playstation support is saying 100% there is ABSOLUTELY nothing they can do. it's 100% an issue on EA and EAPLAY. they will not do anything. so if you can't help, then I'm out of my ea play month and trial time and i lose.

@pgpgpgpg 

Try going to your library and see if the trial can be played from there.

Still won't work.

the trial has literally vanished from the playstation EA PLAY trial section, so ea needs to put it back. SONY say they cannot do it on their end.

@pgpgpgpg 

We don't have any control over Sony's store so it's not something we could put back. You'll need to contact Sony support again to see if they can assist with this.

dude, I literally had a 20 minute back and forth with 2 different support people. BOTH said if there was something they could do, they would. NEITHER will do anything. and now EA won't either. So now I have to suffer for neither company fixing or looking into the problem. I'm not paying for EA PLAY again if this is how it goes. I'm also not the only one with this issue. and PLEASE do not say ' just talk to playstation again'. Believe me, it's been a huge long conversation with multiple people. they cannot fix it.

@pgpgpgpg 

Thanks for the response. I'll let you know if I have any other suggestions. Unfortunately, I can't think of anything else since we don't have any control over Sony's store.