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ShaneMichael420's avatar
ShaneMichael420
6 years ago
Solved

Email showing up in game is not mine?

An email attached to my ea account should not be there and I cannot log on with the correct information because there is no option to change emails in game or erase this email that doesnt belong to me and I do not have access to.

I have tried to speak to an agent, they tell me my information is incorrect and they cannot help me.

I am beyond angry. I'm not sure what else to do. They have no call center and now I cant even reopen a new ticket or reach a live chat.

Help!

  • TTZ_Dipsy's avatar
    TTZ_Dipsy
    6 years ago

    To recover the account you'll most likely be asked to do the following:

    1. Go to http://help.ea.com/account-recovery/web-form

    2. Fill in the requested information in the text fields.

    3. Make sure the email you provide is one you have access to, they will be communicating with you here.

    4. Click the Email Us option after you've filled out the form and an advisor will reach out to you with the next steps.

4 Replies

  • TTZ_Dipsy's avatar
    TTZ_Dipsy
    Hero+
    6 years ago

    To recover the account you'll most likely be asked to do the following:

    1. Go to http://help.ea.com/account-recovery/web-form

    2. Fill in the requested information in the text fields.

    3. Make sure the email you provide is one you have access to, they will be communicating with you here.

    4. Click the Email Us option after you've filled out the form and an advisor will reach out to you with the next steps.

  • kreuterc's avatar
    kreuterc
    6 years ago

    I have the same issue and has not been fixed. There is no live chat or phone number to call. 

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