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Ymmot_Iraas's avatar
Ymmot_Iraas
6 years ago

Escrow error

Ive had an Escrow error problem with the error code pointing at that fault. Ive been in contact with EA customer service tvice, had this problem over 10 days, sent 2 mail over help service and i stil...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@Ymmot_Iraas 

Right now our support channels are pretty limited due to self-distancing requirements. You're more than welcome to open another case with live support, but they are quite bogged down at the moment so response times can be faster than using Twitter. If you create a Twitter account and send a DM to @EAHelp and then private message me your Twitter handle, I'll contact an EA Help advisor and ask them to take care of this.

Ymmot_Iraas's avatar
Ymmot_Iraas
6 years ago

[Twitter handle removed - CM] has now contacted ea help through twitter. so can we get an eta of solving the problem?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Ymmot_Iraas 

    Please do not post your Twitter handle here. That should be DM'd to me. I did send it on to the EA Help team and they don't see a message from you. Are you sure you DM'd @EAHelp? I'm about to leave for the day so if they don't answer you tonight, I'll contact them again in the morning.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hello, @Ymmot_Iraas.

    Did you end up getting this resolved?

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