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Avatarofgretzky's avatar
Avatarofgretzky
4 years ago
Solved

evo players in team building sets invisible after upgrade.

Product: NHL 22
Platform:PlayStation 5 Digital Edition
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Place evolution card (82 ovr) to team building set. For example, moritz seider to detroit team building set, 80-83 slot gets filled. Card shows in set nice.. Wait untill Moritz scores in NHL and gets upgraded to 84. Its no longer visible in set, alltough set shows that there is one card in (1/21). Card cannot be remove from set, since its not visible and you cannot send it back to collection.
What happens when the bug occurs? card gets lost
What do you expect to see? card appears inbox or its visible in set.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT
What time did you see the bug? (HH:MM AM/PM) 18:20 PM
What is your time zone? EET (ART) - GMT + 2:00
What is your gamertag/PSN ID? avatarofgretzky
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

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Product: NHL 22
Platform: PS5
What is your gamertag/PSN ID? AvatarOfGretzky
Which mode has this happened in? HUT
Which part of the mode? SETS
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 16/11/2021
What time did you see the bug? (HH:MM AM/PM) 18:20 PM
What is your time zone? CET +2
How often does the bug occur? no idea
Steps: How can we find the bug ourselves? Place evolution card (moritz seider 82ovr) to Detroit Team building set. When seider scores goal in NHL, card gets upgraded to 84. After that card is no longer visible in set and cannot be remove
d from there.
What happens when the bug occurs? It sucks, have to contact support and fill the bugs like some beta tester and thats having spend 100€ allready.
What should be happening instead? card should appear inbox.

  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    @THChvps 

    I saw your bug report after you posted this and did a quick investigation since I had a suspicion those items were used in a set. Since that was the case, we won't be able to replace them.

7 Replies

  • THChvps's avatar
    THChvps
    4 years ago

    I  have a similar problem, don't know if it is exactly that, but I can't find my two evo card anywhere. Did not roll them cause I manually add every player (to prevent rerolling player I want to keep). 

    Use to be able to see them at least in my lineup, now I don't. Just don't find them at all. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello, @THChvps 

    This would be a different issue. An advisor will need to investigate it for you. To do that, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thank you.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @THChvps 

    I saw your bug report after you posted this and did a quick investigation since I had a suspicion those items were used in a set. Since that was the case, we won't be able to replace them.

  • THChvps's avatar
    THChvps
    4 years ago

    Thx a lot man , appreciate your work ! I feel stupid for that, did all me reroll manually so I was 100% sure I didnt not roll em but damn .. aight at least now I know what happened :') thx again !!!! 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @THChvps 

    No problem! It doesn't look like it was a reroll set since it was one that takes 30 items. Regardless, just make sure you're double-checking the items going into a set in the future. Let us know if you have any other issues. Good luck!

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