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Kaye980's avatar
Kaye980
5 years ago

"Fair" ping in the last 2-3 days...

I play EASHL exclusively on a fairly competitive team, that plays quite often and over the past 2-3 days everyone from our club has had fair connection. (we all live in the same town).  We normally p...
Kaye980's avatar
Kaye980
5 years ago

thanks for the reply...   ill do that for sure.     its just really strange since the other 3 members in my club (all from the same town, and with the same ISP) are having the same issue.   And it doesn't seem like its a widespread problem looking at some of these message boards.  And we've never had this problem in the past.  Sounds like an ISP problem but ive been on the phone with them and theyre saying everything looks fine.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hello, @Kaye980 

If all of you are in the same town and on the same ISP, it's very possible there's an issue in your region with your ISP. If you want to go through some troubleshooting, let me know. As previously mentioned, you can run a UO Trace and submit a screenshot of the results. Those instructions can be found here.

  • Kaye980's avatar
    Kaye980
    5 years ago

    @EA_Aljo    thanks for your reply.  id love to troubleshoot and figure this out.   here are the results from my Mac (which isn't wired, unlike my PS4)  Let me know if I have to wire  my Mac for different results.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @Kaye980 

      We won't be able to use this test if you're playing on a wired connection. The results will be very different from what you actually play on. Try using alternate DNS servers to see if that helps. Those instructions are here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

      • Kaye980's avatar
        Kaye980
        5 years ago

        @EA_Aljo  I tried using the alternate DNS and its still giving me a "fair" ping of about 60-70.     here are the files again connected directly to the modem.   thanks again for your help on this

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