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Kaye980's avatar
Kaye980
5 years ago

"Fair" ping in the last 2-3 days...

I play EASHL exclusively on a fairly competitive team, that plays quite often and over the past 2-3 days everyone from our club has had fair connection. (we all live in the same town).  We normally p...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Kaye980 

I think it would be best to run that test on a PC to get more details, but I understand that's not possible. Since everyone is experiencing the same thing and you're all on the same ISP, in the same town, it's probably an issue with your ISP. Unfortunately, we can't really test for that since you don't have a PC. You can try opening the ports for NHL. That may help. They are listed here.

Kaye980's avatar
Kaye980
5 years ago

@EA_Aljo 

ok.  thanks for you help...  ill try to get my hands on a Laptop and try the tests that way....  and will post them at a later date....I did call my ISP and they couldn't find any problems with the equipment or any packet loss...   but who knows.   It just really sucks that this happened all of a sudden....   but again.  thanks for all your help.  I really appreciate it.    ill try opening the ports in the meantime

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Kaye980 

    If you get a laptop, make sure it's wired when you run that test. While you're in your router settings, check to see if it has the latest firmware update. Also, it would be good to see if QoS (Quality of Service) is available. If so, enable it and see if that helps.

  • Kaye980's avatar
    Kaye980
    5 years ago

    @EA_Aljo 

    hey, me again...    so I tested my console at my parents place who have FibreOp internet (different company) and I got a 19ms ping (compared to the 70 at my place),  does that 100% mean its my ISP? or could it still be the networks somehow?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Kaye980 

    Are they on a different ISP? It also could be related to their equipment. 

  • Kaye980's avatar
    Kaye980
    5 years ago

    @EA_Aljo 

    Yes they are on a different ISP....   

    here is the UO trace from a PC laptop.   tis may not matter anymore but take a look if you dont mind    thanks

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Kaye980 

    I'm not seeing any issues with that test. So, it's making me think this is a problem with the ISP.

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