So I got the 10-hour game trial through EA Play and once the trial was over I planned on buying the deluxe edition. However I’m getting this error code, and have contacted both ea support and PlayStation support. Anybody know of any solutions????

@jadenbrennan8 @vAchillesReborn Can you both try going to NHL 25 in the PSN store in a web browser and see if you can purchase it there? Make sure you're logged into the PSN ID you intend to be playing with.

@jadenbrennan8 @vAchillesReborn Can you both please send me the PSN IDs of the accounts that are trying to make the purchase? I'll pass these on with this report so we can look into it.

I have also had this issue! EA says it’s not on their end and to contact PlayStation, and PlayStation says it’s on EAs end and to contact them! To boot, I spent 150 dollars on points while playing the trial, and am now unable to use them because I get this error message. But of course, it will still let me purchase more points! Typical EA, I hope they’re able to help you out because this is quite literally being ripped off by EA and being told “too bad”

Says unavailable on the app and web browser due to "you can't buy this product for the following reasons: you already own the following products, which conflict with the product you're trying to buy. NHL 25 EA play Trial". Have tried restoring licenses, have uninstalled the game, PlayStation has revoked original license. Nothing works!

Game trial not allowing me to purchase full game(PS5)

44 Replies

EA_Aljo
Community Manager
8 months ago
Great! Thanks for letting me know. Glad to hear you're able to play now. If anything else comes up, please reach out again. Good luck and have fun!
gram2rizlo
Newcomer
8 months ago
I set up another PS5 account, bought EA Play, installed the game on a second account and then started it on my main account, and it worked.
Rusty_Gringo_07
Rising Newcomer
8 months ago
Same Issue.
I downloaded months ago the Trial version and since then I haven't been able to buy the game.
I was given up, but now the game is part of PS Plus Extra, and I cannot play it as part of my subscription.
EA, what are you doing? Why did you release a trial that does not allow you to purchase the game? This is the whole point of the trial, to buy the game after you try it.
Please fix. There is no way that I can delete the Trial from my Library.
3342036
Rising Newcomer
8 months ago
"Says unavailable on the app and web browser due to "you can't buy this product for the following reasons: you already own the following products, which conflict with the product you're trying to buy. NHL 25 EA play Trial". Have tried restoring licenses, have uninstalled the game, PlayStation has revoked original license. Nothing works! " - have the same issue with UFC 5

EA_Aljoany updates?
EA_Aljo
Community Manager
8 months ago
Hello. If you're getting this error after buying the game, delete it from your console and download the full game from the store and not through EA Play.
CaPeRKiNG77
Rising Rookie
9 months ago
I have the exact same problem with NHL25 myself but I was able to buy the game before I actually noticed that it was giving me that error. My purchase was made on January 3 2025 if that matters.
Kiddokiller883
New Novice
9 months ago
Please let me know when it's fixed I really want to get the game while it's on sale
EA_Aljo
Community Manager
9 months ago
Hello. This issue is still being investigated.
Kiddokiller883
New Novice
9 months ago
EA_Aljo any updates, I've done what you said and it doesn't work
Kiddokiller883
New Novice
10 months ago
@EA_Aljo I have tried buying it online with that link still says unavailable because I have another version (the trial) and I have restored the license multiple times it doesn't fix it and my account is also active as primary.