Goal horn does not play

Product: NHL 20
Platform:Sony Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Score a goal with CHI, MIN, MTL, VGK, WIN
What happens when the bug occurs? For MIN and WPG the goal song starts too early, for VGK it even starts before the horn kicks in. For CHI and MTL it's the opposite, the songs start when the horn is already over. The songs should start a second or two after the gorn starts blasting.
What do you expect to see? Would be cool if this could be fixed, since it seems to be an easy fix.
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here All of them
What time did you see the bug? (HH:MM AM/PM)
What is your time zone?
What is your gamertag/PSN ID?
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

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You've been using custom goal horns with special flares at the end, right? I've been trying to figure out why sometimes ours play and sometimes they don't

So I’ve been playing since release date and I never had any problems until today when I started up a season mode with the Colorado Avalanche. The bug occurred every time I scored a goal. The sound of the entire game would cut out and just be blank and the sound just stayed stopped until the puck was dropped to resume play. The same thing happened at the end of the game, the sound cut out and there was no goal horn or announcer sound or nothing until I was back in the end game screen after the game. I haven’t seen this bug before and it didn’t happen any other games I played with any team so I don’t know why this is happening.

@hollywud79  @arcticwolf905  @TTZ_Dipsy 

Which game mode are you specifically playing and have you tried anything to fix it, like changing to a different horn and then going back to the custom one?

Any power cycles with the console or re-installation of the game since this started happening?

PS4:

Power Cycle

1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 1 minute. Launch the game.

Xbox One:

Power Cycle the Console

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button on your console to turn on the Xbox One.