Forum Discussion

ACanSaint's avatar
6 years ago
Solved

Haven’t been abke to get past the loading screen the last three days

For the last three days anytime I try to play, it gets stuck on this screen. Ive quit and restarted, uninstalled and reinstalled, tried everything I can think of. I have changed nothing on my end, and don’t have this problem with other games. Help please!

  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    @spuddy54 

    I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

4 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi there, @ACanSaint.

    What is happening when you hit A/X to get past that screen? Does it just hang there and nothing happens?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @spuddy54 

    I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!