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Jsmitts77's avatar
Jsmitts77
5 years ago

HUT - Fantasy Player Set Bug

Product: NHL 21
Platform:PlayStation 5
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? HUT - Fantasy Sets
What happens when the bug occurs? I am unable to upgrade my 85 overall Brock Boeser fantasy card to a 86 overall, even with all the required collectibles and Brock Boeser version. It doesn’t recognize the card it seems.
What do you expect to see? Please help
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here NHL 21 - HUT - Fantasy Sets - Brock Boeser 86 Overall
What time did you see the bug? (HH:MM AM/PM) 05:00 AM
What is your time zone? PST - GMT - 8:00
What is your gamertag/PSN ID? Jsmitts77
PS4 Crash Reporting: Please copy the text you put in the crash report here. No
EASHL issues? Please insert your Club Region. No
What is your game language? English

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16 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hello, @Jsmitts77.

    Are you able to put all the items in the set, but can't complete it? Can you get a screenshot of the 85 version and gold collectibles you're trying to use? Also, to submit a video, just record a clip with your console and publish it to a service like YouTube or the one built into your console. Then, provide a link to the video or embed it in your post.

  • Leafsfam's avatar
    Leafsfam
    5 years ago

    HI guys,

    I have the exact same issue trying to upgrade my 83 Cale Makar.  I have the 83 Cale Makar card along with all the Gold cards.  

    - The Gold cards fill themselves but the Cale Makar card stays empty.

    - I click the empty card from the set and can select it from my collection but I get an error message and can't add it to the set to complete it.

      

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi there, @Leafsfam.

    Is he currently in your lineup? If so, make sure he's not in it and not in another set.

  • Leafsfam's avatar
    Leafsfam
    5 years ago

    "Error occured adding player to set"  it's odd because if I select the open card I can go to him in my collection but get the error msg when I select him. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Leafsfam 

    Sounds good. Get me a screenshot of the set you're trying to complete as well.

  • Leafsfam's avatar
    Leafsfam
    5 years ago

    Now I used up some of the gold players on a the next pack so I'm short gold cards but here's the error msg anyway. 

  • Leafsfam's avatar
    Leafsfam
    5 years ago

    Here's the card in my collection. 

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