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solcebar's avatar
solcebar
5 years ago
Solved

Hut champions season 8 - did not receice rewards

I have tried to get this problem solved via email and chat and wanted to make sure EA dont get away with this.

I did not receive rewards from Hut champions season 8. I had a rank below 2k and when I went to collect rewards the game told me that my rank was 0 and no rewards were given.

Since then, from the start of December I have communicated with EA via email and chat.

They asked me for information that I gave them.

Then they told me it is a known issue, they are working on it and im not the only one with this problem.

On start of the January they told me that: "the good news is it is resolved now and the fix went out within a couple days of the initial report." This was also confirmed to me via EA chat.

Then I waited for a compensation. It never came. I have since contacted EA numerous times and they have told me to wait because their team is solving this as an emergency issue:

"As I checked into the system, it seems that several players have the same issue as you and we are already treating this as an emergency issue. Our team is already working on it to solve it. Now I want to kindly ask you to have a little patience until my colleagues will solve it." 

So it was solved and now it isnt? This same jibba jabba bot scheme has went on and on. They tell me it is this way and then it is that way and then I'd need to the chat and give more info and and and....

As for being compensated with other ways they told me that they cant give me some packs because Hut Champions is a special case 😀😀😀 

Once the customer service dude told me in january that "you seem to have problem with last weeks hut champions" NO YOU ID... season 8 remember, over a month ago... 😀😀

I have waited for two months. I think I will not get compensated because EA will wait the needed amount of time passes and everybody forgets the problem.

They have not taken customers seriously. I have already been in touch with consumer law professional and she defo sees that I have a case here.

But EA told me that I should post this issue here. Probably to prove that they are even more ridicolous.

So EA, IS THE PROBLEM SOLVED AND WHEN I WILL BE COMPENSATED? 

Dont ask me to be patient and wait for a little bit. I have waited 2 months.

Dont ask me to take contact privately because I have and you know that.

Just compensate me and we all get on with it. Otherwise I will handle this via authorities.

You getting away with this in time is not the way it is gonna go.

  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    @solcebar 

    We can't do account investigations through Answers HQ. I'm very sorry, but there's nothing I can do to help with this. You should open another case with support.

8 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @solcebar 

    Sorry for the late response. I was off the last 3 days which is why I didn't respond earlier. This isn't something we can help with on Answers HQ. Those rewards were sent out to everyone that was entitled to them. A special investigation will need to be performed on your account. To do that, you'll need to open a case with an advisor again and have it escalated for investigation.

  • solcebar's avatar
    solcebar
    5 years ago

    yeah i did, almost two months ago and then they told me last week i should open a topic in here.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @solcebar 

    We can't do account investigations through Answers HQ. I'm very sorry, but there's nothing I can do to help with this. You should open another case with support.

  • solcebar's avatar
    solcebar
    5 years ago

    @EA_Aljo I tried to solve this again via your chat service. The advisor asked me to send certain screenshots and after I did that he went idle for half an hour. I asked him couple of time "are u still there" the messages were read so someone was there. Then he just closed the chat without saying anything.

    After that I havent been able to reach your customer service via chat. Could you help me? Is the chat service down or did I get blocked somehow?  

    Whatever happened that was really, really bad and inappropriate behavior. I did everything he asked and then that happened and now no one is answering me properly. I asked about this with email and was told that my issue is not relevant because i had rank 0 and not entitled to rewards. Even though I sent screenshots about my rank and have numerous times told what happened.

    The chat advisor before him told me that i just need to wait and he reviewed my case and actually tried to help. He said the team knows what my issue is about and it will be resolved. Then someone from your firm tells me that the issue i had is not relevant... I'have been ping ponged around.

    It really seems that you have no intention of resolving my issue. Otherwise this issue would not have been dragged already for two months...

    But if @EA_Aljo you could tell me how I could try to solve this with you I would be thankful. My english is not so great that I could try to solve this via telephone.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @solcebar 

    I'm really sorry for the disappointing experience. We hate to see that happen. This issue was resolved and those affected received the content they were supposed to. If you feel you were missed, you'll need to open another case and have it escalated for investigation.

  • solcebar's avatar
    solcebar
    5 years ago

    @EA_Aljo 

    Thank you but that does not change the fact how and why I was treated in the chat that way and why I have not been able to discuss this issue in the chat anymore.

    I have still an ongoing case but they answer to me with different information so I think nothing is gonna happen. Really did not expect your company to behave like this.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @solcebar 

    The best I can advise is that you open another case or reach out to @EAHelp through Twitter or our support through Facebook at facebook.com/EAHelpHub. They should be able to get your case escalated for investigation.

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