Forum Discussion

Anonymous

10 years ago

Solved

Hut infinite loading

I set up my hut team earlier today on NHL 17 and wanted to play more hut tonight but all I get is an infinite loading circle in the top right it's been like this for awhile and I've tried restarting my game please fix this I bought the super deluxe edition so I will be upset if I wasted my money on something I can't get into

EA_Barry
10 years ago
@sjsharksfn29 @ipwnroyalof2015 @dsreiberg89 @Jleahy2527 @petejenkev

****UPDATE****

The patch which reduces the chance of this issue occurring is now available to players.

If your game is not automatically updated then you can manually check for updates on PS4 or if you have an XB1, check that Instant On is enabled.

PS4 manual updates: http://manuals.playstation.net/document/en/ps4/settings/autoupdate.html

XB1 Instant On: https://support.xbox.com/en-IE/xbox-one/console/learn-about-power-modes

*marked as solution for player visibility

421 Replies

EA_Andy
EA Staff (Retired)
10 years ago
Hey @ipwnroyalof2015

First step is to try clearing the cache of your console. Switch it off and then pull the power cable out for 60 seconds. After this time plug it back in and boot back up again to see if you can get into HUT.

- Andy -
Anonymous
10 years ago
My ultimate team for nhl 17 will not load just has loading icon have already wasted an hour of my trial please help I tried ea support on Twitter and they sent me here
Anonymous
10 years ago
I've had the same problem clearing the cache did not work
EA_Andy
EA Staff (Retired)
10 years ago
Just to double check - are other online modes working without issue? @abigpoptart1 @ipwnroyalof2015

It would also be great if you could provide your gamertags.

Thanks,

- Andy -
EA_Andy
EA Staff (Retired)
10 years ago
Hi @DarthMaul1392

Thanks for the report. I've added your post to the other thread we already have started about this.

Could you let me know your gamertag and also whether other modes are affected?

- Andy -
nhl14forlife100
10 years ago
is this hut not loading problem gonna be fixed asap im having thr same problem
Anonymous
10 years ago
@nhl14forlife100

This issue is being looked into by the studio, but for the moment it would be helpful if you could provide your GamerTag and a timestamp. The Timestamp would be the time/date of the last time you attempted to load HUT, this will help us looking into the issue.

Thanks
nhl14forlife100
10 years ago
my gamertag is llMcdavidll 97 and itried to load into hut at 11:25 AM MT
petejenkev
New Veteran
10 years ago
Same here. This bug was already present in the beta, but was ignored.

Platform: XBox 1

Gamer Tag: JenPeKev

Team Name: POLARBEERS

Last time stamp: Tried loading HUT this morning somewhere between 5.50 and 6:30 p.m. PST
Anonymous
10 years ago
Having the same issue
GT: PaddyMcK
TS: From 12am to 3am and then again this morning at 9am
Sidenote, also rebooted and cleared cache. Other modes work just not HUT. I was also getting load screen at the end of single player draft champions games