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kwyjiboS2's avatar
kwyjiboS2
6 years ago
Solved

I am so, so, SO sick of EA's connection problems. CONSTANT disconnects.

For the last few days, almost every single game has ended with a disconnection from the EA servers. A good 90% of them, easy. I've been relegated in Rivals TWICE because of this garbage. And it's no...
  • kwyjiboS2's avatar
    kwyjiboS2
    6 years ago

    I was hoping I'd have this settled by now, but no. I do have news, though.

    The powerline thing was a bust. My condo is wired such that the two outlets I'd have to use are not on the same circuit.

    I found a 50 foot Cat 7 ethernet cable for fairly cheap, and it has shielding that's supposed to make it fray and tear resistant, so I fed that along the wall around the room. Cats hate citrus, so I rubbed a little orange oil on it, too. Seems to work, and is acceptable as a long term solution.

    Unfortunately, I haven't been able to test the connection because my controller's left stick broke from pushing down too hard/much. New one's coming today.

    I did browse the menus some, though. No lost connections, but a couple of those messages from above about not owning the game. I plan to contact Microsoft about that next time it happens.

    Finally, I'm dead serious when I say that you guys would benefit from putting a disclaimer in that "Lost Connection" message. Something like, "NOTE: This game is particularly sensitive to lapses in connectivity. If you are on wireless, it is strongly recommended you switch to a wired connection if possible." I'd bet money that you'd see a decrease in complaints, and it would give you something to point at if people do complain.

kwyjiboS2's avatar
kwyjiboS2
6 years ago

Whoops, you're right, I sent you an incomplete trace. Here's the complete one: https://imgur.com/eyOGsKq

Unfortunately, the Fios port is a good distance from the Xbox. I can string a super long wire temporarily for testing, but it's a safety hazard and I can't keep it that way. I also can't put the Xbox/TV by the wall with the port because the neighbors will complain about noise.

The daily challenges are the ones that complete. In my earlier example, the daily challenge that said to "Complete a HUT Challenge" had no problems accepting the game, but the HUT Challenge itself did not complete. I imagine nobody has mentioned this because it actually makes it easier to complete the dailies, so nobody is going to complain.

Interesting development: Haven't tried a different DNS yet, but I did hop on the game earlier today to see if it's still happening. I also decided to time how long it took from log in to lost connection, and it was exactly 1 hour for the first log in of the day. It's almost like the session is being marked as "expired" or something...

The biggest problem here, to me, is the fact that NHL20 is literally the only game that has an issue. All of my other games including RDR2, COD, Fallen Order, etc. have no problems whatsoever. Everything is buttery smooth! It's only this game. That's why it's so frustrating to try to get help for this, because as a professional software developer I spend a significant amount of time troubleshooting issues just like this (albeit in much less exciting software), yet generally speaking, customer service has to treat you as if you don't know what you're talking about, you know? I understand why, of course, it's just annoying. Note: that's not directed at you (in fact I appreciate the help so far!), it's more of a general problem.

Anyway, what I'm trying to ask is, can you think of any reason why it's only this game that has a problem if the problem is something on my end?

TTZ_Dipsy's avatar
TTZ_Dipsy
Hero+
6 years ago

@kwyjiboS2 

Hey mate, I saw in one of your posts a wired connection wouldn't be feasible long term - Try searching "powerline internet adapter" on google. These basically run your internet through your regular electrical, essentially turning any outlet (with the adapter) into a wired connection, no 1,000 foot cables needed.

NHL in particular doesn't mix well with wireless internet so wired is definitely the way to go. Even if its technically slower than connecting directly to your router, I can vouch they are vastly more stable.

  • kwyjiboS2's avatar
    kwyjiboS2
    6 years ago

    @TTZ_Dipsy I'd wondered if something like this existed, thanks for the tip! I'll have to see if it's workable in my place.

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