The servers are currently up and running. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Community ManagerHave you checked to see if there's a firmware update for your router? Also, did you try opening the ports for NHL? They are listed here.
I opened the ports for nhl and gave the xbox a static ip address and seems to be fixed.
Thanks for your help
Community ManagerGreat! I'm so glad that took care of it. If you have any other issues, please let us know. Good luck and stay safe!
I have the exact same issue and both EA and XBox support are useless.
Community ManagerHello, @HouseMusicPlace.
What system are you playing on and do you use a wired or wireless connection? Thanks!
Hi there,
XBOX S with a wireless connection. The system is just over a month old and 90% of the time the same issue exists....at the beginning it would connect 50% of the time.
The modem is located approx 20feet from the console. The XBOX system is connected without any issues....only the game itself.
I have already gone through the steps of reinstalling the game and restarting the console. Same thing. XBOX said its an EA sports issue after 30min of troubleshooting. They gave me the EA sports contact # 650-628-1393 but it doesn't work.
Thanks
PS I also saw this post from reddit where the 4th comment indicates a similar issue with a solve. I am also in Ont and I spoke with Rogers just now and they said their modem from when this post was made made you choose between IPv4 pr IPv6 however the newer. models have both which should enable the XBOX or EA to select either one based on which one they need to work.
https://www.reddit.com/r/EA_NHL/comments/b0necc/help_cant_connect_to_ea_servers/
Community ManagerI definitely recommend you switch to a wired connection. That resolves many connection issues. Would it be possible to test that out?
Something else I can recommend is trying alternate DNS settings. From the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
For North American support, there isn't a phone number you can call. Try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support.
Community ManagerThat's usually the case as wireless is an unstable connection and very prone to disconnects/lag and overall connection issues. Many have found a powerline adaptor to be a good solution for not being able to use a wire. I have a few of these myself so I no longer need to stretch network cables all the place and they've worked very well.
