The servers are currently up and running. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Hi there,
XBOX S with a wireless connection. The system is just over a month old and 90% of the time the same issue exists....at the beginning it would connect 50% of the time.
The modem is located approx 20feet from the console. The XBOX system is connected without any issues....only the game itself.
I have already gone through the steps of reinstalling the game and restarting the console. Same thing. XBOX said its an EA sports issue after 30min of troubleshooting. They gave me the EA sports contact # 650-628-1393 but it doesn't work.
Thanks
PS I also saw this post from reddit where the 4th comment indicates a similar issue with a solve. I am also in Ont and I spoke with Rogers just now and they said their modem from when this post was made made you choose between IPv4 pr IPv6 however the newer. models have both which should enable the XBOX or EA to select either one based on which one they need to work.
https://www.reddit.com/r/EA_NHL/comments/b0necc/help_cant_connect_to_ea_servers/
