I no longer have access to the EA account that my NHL 20 is signed into

@Nagerade 

If they never actually played any of our games before and this is happening with the very first EA game they've played online, it's possible someone used their email to link their gamertag. That would mean they would have needed access to their email to make that happen. If they have played our games before, they would have linked their gamertag when this requirement comes up in game before you actually play.

I can't help you with this because it's not something we can do over Answers HQ. The only way to get the account back is go through the account recovery process. This is our way of keeping accounts with the legitimate owners. If the process was as simple as you'd like it to be, account theft would be very easy to accomplish.

At this point, there's really nothing I can do to help as it goes beyond the scope of what we can assist with on Answers HQ. That account recovery form needs to be filled out with accurate information in order to turn the account over to you.

He is the legitimate owner of the account and he tried going through the account recovery process. How do you recover an email that you don’t have access to. He first created the original email for his EA account years ago when he was a child. He doesn’t use that email address anymore and doesn’t have it linked to any of the email addresses he does use as an adult. 
so your saying there is just nothing he can do at this point?

This is not his first time playing an EA game but it is the first time an EA game has required he log in.

@Nagerade 

He could contact the provider of the email account to see if they can get them access to it. If they can, they don't need to go through account recovery. Otherwise, they'll need to answer the questions in the webform with accurate information so the account can be recovered.

I was playing NHL 20 on xbox last night and during a game I was kicked out.  Now I cant get into any online type games.   The error message says "this Ea account is invalid".  How can this be?  Ive been playing nhl for 11 years.  

Hello, @matthewbiz631.

The invalid account issue normally means you need to change your password. That can be done at www.origin.com. However, you can also get this message if you try logging in too many times. You'll be locked out for about 90 minutes. Another reason this can happen is if you use the wrong email address when signing in. If none of these are the issue, contact @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They can look further into this. Thank you!

Did you solve this ?

My relative is also having the same issue, PSN is linked to an old EA account that he has no access to and now he cant play any EA games on his playstation. 

Hello, @Adooo90.

If they no longer have access to the email on their account, they'll need to go through the account recovery process. That starts by filling out the forum here. Thanks!

I need help accessing my ea account. Whenever I try playing nhl 20 on ps4 all of a sudden it won’t let me access any features and says this account is in eligible and it has been like this for weeks. Please help

Finally someone says it like it is. This process is terrible.  I can’t think of another company that makes you sign in on a console to play online.