Input lag

Fredbooger
4 years ago
The people that have delay one day and the next day it’s different cannot be the hdmi cable, unless the cable is in a bad mood one day and gets a good night sleep the next 😆 it’s extremely unlikely that the hdmi cable is the problem…I’ve tried 6 different ones and same muddy gameplay. It’s on the ea backend but I understand it’s your job to deflect. Game’s been out for too long to not have an idea what’s going on but like I said a bunch of times, I quit the game so I don’t care anymore.
Codo37
4 years ago
HDMI affects input delay, yes, for my own controled player, but not for the not reacting cpu. Thats the case! How do you explan the HDMI cable affects the CPU? OMG … stupid again
Codo37
4 years ago
We played EASHL with our Team last night and ALL!!! players of our team had terrible lag. We came from total diffrent locations in Germany and Austria so we have all a bad network or the wrong HDMI and network cables? Come on … there is a major problem in the game or an your end.
prospero99c
New Vanguard
4 years ago
Was 10-2-0 in HUT champions, took me 4 games until I got my 11th win because I had the pleasure to play against Czechs und Slovakian players. Just a small selection of the fun I had:

There were plenty of other fat man lag examples (AI player stopping behind the opposite blueline so that I am offside, player missing wide open net, Koskinen letting in one soft goal other another etc.) but as it's useless to send video to EA I didn't record more.
This had nothing to do with my Ethernet cable, nothing to do with my router, nothing to do with my HDMI cable, nothing to do with my Monitor/TV (tried both) and the game mode. That's your game EA and your netcode!
Fredbooger
4 years ago
@prospero99c I tried playing for the 1st time in 2 months and it was absolutely garbage still…I played a game of nhl 21 and it was amazing how responsive it was. How can that be our connection, hdmi, monitor, series x, controller etc? It’s on ea’s end and it’s so obvious…but they don’t want to admit it because they have to spend money to investigate/fix it. If 80% of people don’t complain it’s a success to them. The problem is the nhl player base is so small and they are losing people because of this and it hurts this game more than any other. Just fix it and grow the game don’t make people quit it!
Nohtan
4 years ago
Take a look at this article by 343 Industries on Halo Infinite and their "desync" problem. If you go to Halo Waypoint then Halo Infinite Forum category the first thread you'll see is an update on Geofiltering and Latency. Practically the same issue we face on NHL. What feels like us skating in mud is like shots not registering or melee not registering on Halo Infinite. It shows the incompetence of EA in an investigative matter. It didn't take long for 343 to figure out the issue there. Both games run on a dedicated server. I just played a guy from Sweden and the input lag was terrible. Clearly he had the advantage because he the game server for our game was catered to his region. It's ridiculous how EA created 4 separate communities and unable to implement cross platform for people to play people closer to their geographic region. BRING BACK P2P CONNECTION and you might not have so much people complaining about this game.
Nohtan
4 years ago
@Nohtan And I'm from Canada to add to that last post.
EA_Aljo
Community Manager
4 years ago
@prospero99c

None of these would be connection-related. It would be good to see the Hedman one pulled out more and from a better angle. If he happens to be touching another player, that can prevent the puck from being picked up. The one with the puck launching into the air obviously looks like it shouldn't happen. The lack of movement on the faceoff is odd as well. Thanks for reporting these.
Nohtan
4 years ago
@EA_Aljo I just laid out the problem for you guys and you just disregard. Nice.
EA_Aljo
Community Manager
4 years ago
@Nohtan

Thanks for all those details. Are you lagging when you play Online Versus? That uses a P2P connection.
Nohtan
4 years ago
@EA_Aljo I never have issues of input lag on versus. Because it's a P2P connection and I have great internet. Meanwhile your HUT runs on dedicated servers so if I play someone out of my geographic region then it's a coin flip on who's going to have server bias. The inconsistency of game play is apparent as some games I skate circles around people and other games I get skated around. No matter the overalls of the players. Your tech team should be able to point out the fact that 2 players from different geographic regions play on a certain server. And then take a look at the scores. You'll see a high proportion of players who play on a server closer to home against someone who isn't near that server will most likely win. I can see why HUT Champions is absolute trash because of limited amount of people that play it because of the split communities. At least implement P2P connection till you can combine all communities. I guarantee this thread will die down with complaints.
Fredbooger
4 years ago
@Nohtan you’re 100% correct! They could at least give us the choice to search p2p games and keep dedicated servers for those who would rather that laggy experience.
Codo37
4 years ago
@Nohtan I don't think thats the probelm. I live 90 km near Frankurt/Germany where a server is located and have every game a ping between 6 and 10 ms. The other servers in Europe are in Sweden (Stockholm), Netherlands and Ireland. None of them are located in the east of Europe. But I always have very bad connects against Slovaks, Czechs, Polnish Lativan and Russian Players. This shows that live near a sever is not the problem. I think it's lag compansation that not works right.
Nohtan
4 years ago
@Codo37 Yeah but of the players you play are from a different region then the game might connect to the server that's in their region. Which may explain why games have such different feels. Can't wait till this year is over with NHL 22. So frustrating dealing with this company.
Codo37
4 years ago
@Nohtan But if the game is server based as EA tells us we should be connected to the same server. If I use the setting "search game < 30 ms I often connect to the Stockholm servers and had a Ping between 25 an 28 ms. If I use the setting < 20 ms I always connected to the Frankfurt Server with a ping between 6 and 10 ms. It makes no sense and there are no servers in the east of Europe. The game is always hostet on one server, thats what EA is telling us. So I must have one of the best connects that you can get. But thats not the case, I have horrible lags against east Europe players and 19 out od 20 games are against them where I have zero chance.
Nohtan
4 years ago
@Codo37 How do you know what server you are connected to?
Codo37
4 years ago
@Nohtan I used my router to protocoll the traffic on the lan port where the PS5 is connected. Read it out with wireshark and then you see the IP adress where you been connected. Then there are sites in the web where you can put in the ip adress and it shows you the location of the servers. All located servers were amazone (AWS) servers.
Codo37
4 years ago
Another prime example for the lag is this video. It happens a lot in the lag games. If you press the switch player button on defense you will not get the player you expect that is the nearest to the puck, cause the game is behind what happens in realtime. And I have not pressed last man back! At timecode 0:20 i controlled Player No1 and want to switch to Player No.6 who is clearly nearest to the puck but instead the game decides to switch to player No.25. What happens? I want to check with player 6 but insted I drove Player 25 out of position and get a goal against me.
That happens a lot that I get the wrong player that leads to many goals against, trippings and interference calls.
https://www.youtube.com/watch?v=tX-u45BcX7E
Confusion2000
4 years ago
I haven't touched base on this forum in a while, but I figured this "Input Lag" thread would still be hot at the top of the list.
Isn't it crazy how this thread started right about when the game came out back in October, and after over 500 replies and 5 months of back-n-forth EA still doesn't have an answer to the problems that people are having, not to mention the years before this where the same problems have existed but never resolved?
I can't wait until NHL 23 comes out so I have something new to complain about...haha, NOT!!
Fredbooger
4 years ago
Apparently there’s a patch coming out tomorrow that allows peer to peer in hut frendIy games.I haven’t played the game in a while but if these games are normal with no delay it’s even more evident that it’s the ea servers and not our connections. This will be black and white…we shall see!
EA_Aljo
Community Manager
4 years ago
@Confusion2000

Friendly games will move to peer to peer. Definitely let us know if you see a difference. You may see an improvement if you're connecting to someone closer to you than playing someone on your closest dedicated server.
Confusion2000
3 years ago
@EA_Aljo I actually sold my copy of the game a long time ago because there were no solutions in sight, and I know how this has gone in previous years. At this point I don't have a way to test that feature now, but "friendly" sounds like you match up with an opponent of your choice maybe? Not really sure, but I usually tried to play in a ranked online game, but it doesn't sound like that's what's happening here.
niccolo91
3 years ago
Friendly means exhibition game, so people in GWC can play against specific people, doesn't help with rivals or champs.
Also, just because you connect to the closest server doesn't mean that the people you play have that server as their endpoint. I have dumaOs and I see that I connect to AWS east server in VA about 300 miles from me. I play a guy outside Pittsburgh who is about 180 miles away from the Colombus server and 230 miles from Virginia server. We chatted and it turns out I have better internet than him averaging 950 dl, 450 ul and my in game ping shows 15 even though router software shows 30-40 ping and 45ish server tick rate. His ping was 30 and he has 250 dl/50 ul.
I notice a lag that everyone has mentioned here, players slow to react, players slow to switch, etc. and I barely beat him.
AWS has a bunch of edge servers:
North America
Edge locations: Washington, DC (11); Chicago, IL (11); New York, NY (10); Atlanta, GA (8); Los Angeles, CA (7); Miami, FL (7); Dallas-Fort Worth, TX 👿; Houston, TX (4); San Francisco, CA (4); Boston, MA 🏀; Denver, CO 🏀; Portland, OR 🏀; Seattle, WA 🏀; Toronto, Canada 🏀; Minneapolis, MN 🏈; Phoenix, AZ 🏈; Querétaro, Mexico 🏈; Montréal, Canada 🏈; Philadelphia, PA ⚽; Salt Lake City, UT ⚽; Vancouver, Canada ⚽
Regional Edge caches: California; Ohio; Oregon; Virginia
This connection issue is not going to go away for us, and with cross platform it is only going to get worse.
If you are lucky enough to live in a specific location, congratulations, you will be able to enjoy this game at a high level and if not, play something else.
On xbox1, first season of EASHL, my team won the 3s elite playoffs and we were ranked 1,2, and 3 respectively at one point in individual ranking points.
The only teams we had problems with were 1 or 2 teams from out west and 2 or 3 teams that were based in quebec. This isn't a coincidence.
In Hut within one month of playing, I started to win 13-15 games in Champs, but the last 5 games always was a person in Quebec, DC, NE USA, and I always noticed delay.
Again, this isn't a coincidence.
The best players in this game have not just elite skills but elite connections and proximity to server/AWS datacenter that gives them an advantage.
This is networking 101, the problem is that the population that plays this game isn't big enough and EA matchmaking not good enough to allow us to connect to people who live around us.
I live 60 miles east of NYC, and the NYC tri-state area has about 24 million people which is like 6 percent of the USA population yet I get matched with people in Quebec and Pittsburgh...makes no sense.
Codo37
3 years ago
This video shows the lag and how big it is. It's from sunday in HUT Champs. I will uploade the complete game to make the shown ping visible and that you will see the sequence from the right game. I have shown the single frames from contoller input to the reactiontime in the game. It's 12 frames delayed. The video is recorded with 29 frames per second. I can send the original video too for all who are intrested (hopefully EA haha). 12/29 frames makes a real delay of 414 ms!!! Not the shown 6 to 10 ms in the EA connetion graph.

Here the video:
https://www.youtube.com/watch?v=X5JsqsP4YWk

Here the whole game (it currently is in upload phase):
https://www.youtube.com/watch?v=cbC3WwpcnpM
Confusion2000
3 years ago
@niccolo91So I followed a lot of what you were saying there, but tick rate isn't something I'm familiar with.

I am curious though about why so many people say "I ONLY have problems with this game." I am one of those people who only have problems with this game. You have any reasons why this seems to be the case for so many players?

For example, not once has my daughter complained about having these stupid EA issues on any of her games, and she's the typical COD, Battlefield, Fortnite, player...you know, other games that test your twitch skills just like this one. She doesn't play sports games at all, but twitch is twitch right?

Also, would you say this is purely a location problem, like if I was able to switch ISPs would I still have the same problems? Is it an ISP problem? Or would you say it's more a problem with the servers that EA uses in their NHL games?
It just seems really odd that these problems SEEM to have magically shown up when EA built a new game "from the ground up" in NHL 15 for the new PS4, XB1 consoles that came out. That losing tradition has made its way into the PS5 and XBSX as well and it's so frustrating because nobody else makes a competing game.