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Teal_Shark88's avatar
Teal_Shark88
New Rookie
4 years ago

Never received my xfactor pack

I never received my 2 XFactor player cards for my preorder on XBox X/S version. I don't know where to go or how to contact someone so I can get this resolved. Any help would be great thank you! 

36 Replies

  • I also didn't receive my HUT Diamond Player Choice pack from my XBox One Standard Edition pre-order.  My Microsoft Order history says "You own this game" for "NHL 22 Standard Edition Pre-Order Content".  I tried contacting Microsoft but didn't get anywhere.  I'll send a DM to EA_Aljo.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @BSBully79 

    I'm really glad to hear it showed up. I'm not aware of any changes on our end. It's possible there was an issue that Microsoft corrected. Regardless, it's just good that content has been received. If you have any other issues, please let us know. Thanks!

  • @EA_Aljo  Thank you

    I truly hope you and the team stay alert and try to help out the unfortunate customers who still did not recieve anything.