Community ManagerI payed money to get extra packs and they are just not there and I have restarted twice
Community ManagerHello, everyone.
For missing pre-order content, please contact the retailer you purchased the game from so they can investigate this. Thanks!
I pre ordered the special edition, payed extra for more packs and early release, and all my packs are blank with no image, then when I try to open them the game freezes, have to restart, tried this 10 times, same result.
Same with all the store packs you can buy, blank no image. Waste of money.
Community ManagerFor that particular issue, try the following steps:
Delete anything NHL 21 related off your console.
Go to your consoles online store through a web browser and initiate the download.
Make sure the game and the update are both 100% installed. Do not enter the game while they are still installing.
Power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up.
Try playing again and let me know if it's working or not. Thanks!
I contacted Sony multiple times each time they say to contact EA. Guess it's easier to pass the buck on this one because it's a major screw up, hey? I think you owe us apology packs because when people pay over a hundred dollars they expect to get what was advertised.
What a waste ...I guess this his what we get when we order online
Community ManagerHey, NHL Community.
The development team is working to get the pre-ordered content sent out to accounts that are still missing them as soon as possible. We'll update this thread as soon as we can confirm it's been addressed, thank you for your patience bearing with us on this.
If you're concerned about your pre-order content for your account, please don't hesitate to contact our Support team below by opening up a case for tracking. We don't anticipate this continuing for an extended amount of time. We'll update this thread in the coming days.
Did that yesterday and they said to contact the publisher as they couldn't do anything. I still don't have my Great Eight pre order packs
