Community Admin
Community AdminI’m also still waiting for my content. Purchased the Great Eight edition on October 15th. Redeemed my code in the case and I received my chel bags, be a pro boost, and my loyalty packs in HUT for playing previous games. But still no HUT pre order packs. I’ve talked to EA help on messenger. I’ve set up help on the EA website. I keep being told to just wait and no one can provide me with an actual date of how long this can take. It takes hours, sometimes days to get replies. At this point it seems like my case is not even being worked on. What else can I possibly do?
Community AdminAny update on this yet? I haven’t heard back from my ticket or from live chat.
I just had a live chat agent once again tell me to contact the retailer. When I told them that I already have and this is a known issue from EA they simply dismissed me and said there was nothing they could do. I simply wanted to know whether there was an update on my ticket or not.
Community AdminYes. And is there any news on this yet?
Community AdminI have emails now from EA help seemingly like it’s a completely different team member asking me the same questions over again. Is there not a follow up that’s done on my case from the beginning? How can I not get answers to this? Is there something specific I’m supposed to be doing? I check every day and lo and behold no packs.
Community AdminOk why is it that the cases I’ve set up people are coming back and telling me to contact the retailer again!? This is absurd. I’ve done that already. And that’s not the issue. I don’t get why I’m getting different info from you guys.
Yeah same boat. Still missing diamond packs, synergy, and cover athlete. At first someone tried to help on twitter and disabled the standard edition preorder that was on my account but that didn’t help. Tried to contact through twitter again and nothing. Contacted help.ea again Thursday and after having to argue with them that it wasn’t a retailer issue they said it was a global problem that they’re working on a fix for and that I just have to wait. Pretty sure ea blueberry said this had been fixed already. Any advice on what to do now? Thanks.
Community AdminThe team is planning to fix this from their end, expect your missing content to show up soon! As soon as we can confirm an official date or when the fix has gone out we'll update you here. Thank you for providing us details and hanging in there.
EDIT: Regarding the fix that went out earlier, that was for all pre-order content in general. What we are still seeing are players missing Diamond, Cover Athelete, and Synergy packs post fix which was still under investigation.
It’s extremely annoying. Constantly trying to reach out to people and having them tell you different stories. I just want the final verdict. Whether or not I’m getting my packs or not.
Isn’t the great eight edition supposed to get 2 diamond choice packs a month? Because it’s November 1st and I only received 1 pack. How does that work but not our other pre order content?
Have you had any luck yet? I got a diamond pack November 1st, but great eight edition are supposed to get 2 a month so I’m confused what’s going on with this “fix”. I had someone from ea help message me telling me I opened a diamond which I did but I said I’m supposed to get 2 a month and the guy just stopped messaging once again. No help.
Omg I’ve contacted them multiple times and they don’t help at all! If you scroll up at least ea blueberry says the team is working on fixing this. Thanks for no help
No luck yet. I got one diamond pack and my loyalty packs in October. Nothing in November. Was holding off on opening the diamond pack in October but I read somewhere that the other bonus items would show up once you opened it. Obviously they did not.
Did you get 1 for November yet? I got 1 at least. Still missing 2 diamond packs, and the better an and cover athlete. Cheesed I play these guys in hut rivals with cover athletes like wth
Nothing for November. Missing 3 diamond packs, synergy, and cover athlete packs so far. Don’t want to buy any players because I have 17 80+ players owed to me so far so team is still a little ragged.
I made the mistake of buying more players. Out of habit from previous games. Now that’s even more I’ve put in to a game that still owes me multiple packs
Community AdminHey, NHL fans.
Received word the fix went in today to deliver the missing pre-order content. Jump into a HUT game and then restart your console if you still don't see them. Can anyone confirm for me if they received their content?
Can confirm!!! Finally yes!!! Thank you so much blueberry for sticking by us and providing updates. A long time coming and I’m grateful.
Got everything but still missing one diamond pack. No big deal I’m sure I can get someone to fix that now. Thanks for all your help.
Community AdminThat's great news!
@emmalkin66
Please reach out to our Support team so they can just double-check your account to make sure it wasn't received. They should be able to grant it if they can verify you didn't get it. They had to hold off before on grants because this was being handled by the NHL team, but for fringe cases like this they are geared to make sure you get what you paid for.
EA Help on Twitter
https://twitter.com/EAHelp
Live-Support
https://help.ea.com/en/contact-us/
Good luck on the ice and thank you so much for your patience on this.
