Forum Discussion
26 Replies
- EA_Aljo3 years ago
Community Manager
Do you have another controller you can try?
I did controller tester and its fine, i dont know what else should i do. Should i buy new controller? Or is there something else i can do?
- EA_Aljo3 years ago
Community Manager
@BrAiNiiik wrote:
I did controller tester and its fine, i dont know what else should i do. Should i buy new controller? Or is there something else i can do?
Did you actually try a different controller? I'd really like to rule out any issues with it.
Something else to try is hard restarting your Xbox. Hold down the power button for about 10 seconds. Then, turn it on again. You should get the Xbox logo screen. Load into the game and try again. If that doesn't help, try deleting the personal saved data for NHL 22. Press the Guide button and then highlight the NHL 22 tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens. Thanks!
. I tried it with my brothers controller and i did what you told me to do and still the same. What should i try next?
- EA_Aljo3 years ago
Community Manager
Did you also try deleting the saved data that I mentioned in that last post? Also, what control scheme are you using? NHL 94, Hybrid or Skill Stick.
It would also be good to make sure your controller's firmware is up to date. To check that, go to your Xbox settings > Devices & connections > Accessories. Yes i deleted the saved data i did everything that you told me even the firmware thing, i uptaded my controller and i still cant move with a puck, i can move without it but i cant with it. I play on Skill Stick.
- EA_Aljo3 years ago
Community Manager
Thanks for trying. Have you deleted and reinstalled the game yet? If not, give that a shot and let me know if it makes a difference.
Yeah i did it twice already, so do you think i should buy new controller or its Software problem?
- EA_Aljo3 years ago
Community Manager
If the same thing is happening with another controller, I don't think that's the issue. Does it happen if your controller is plugged in? Also, what controller are you using? Is it a standard Xbox controller or is it an Elite or 3rd party one?
I have standard controller, and idk if its happening when its pugged in i have it wireless. I dont know where the cabel is so i cant test it.
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- EA_Aljo6 months ago
Community Manager