Solved
NHL 22 Crashing
NHL 22 freezes then crashes Xbox Series X. Have tried all troubleshooting steps. Anyone have a fix? I seem to be the only one experiencing this issue.
UPDATE:
Forum Discussion
EA_Blueberry
Community Manager
Community Manager@lappy91
Is your system software up to date?
https://www.playstation.com/en-us/support/hardware/update-playstation-system-software-safe-mode/
@o_Xped_o
Those SHOULD be fine. I've see weird things happen with random devices like guitar hero dongles and even my cell phone charger causing menus to move slower when I was trying to charge my phone. There are some controller charging dock stations that have caused issues before too. If it's just the wire that came with the console to plug into it that is okay. For a headset, you could always try removing it just to see if you avoid crashes, this way we can completely rule out a compatibility issue.
Ok...I've done all the recommended items above to resolve the issue...and just now my entire XSX shut down once again in the middle of a squad battles game. I don't have this issue with any other game I play. It would be one thing to crash the game..but my XSX? Not good.
Was fine playing rivals earlier today...squad battles has not been kind to me.
Points lost, points lost...lots of time put in to this game, lots of points lost.
Things that make you want to throw your controller! :-(
- EA_Blueberry
@o_Xped_o
I understand how you feel. I had this happening to me during War Zone and once I plugged the console straight into the wall (no surge protector) I was able to address. I also power cycled the console and made sure the games were fully closed down. Not sure if you are quick resuming the game, there are some reports of that.
Do you have your power settings on Energy Savings mode with automatic shutdown disabled?Have you taken the power cable out of the back of the Xbox and plugged it back in?
When it shuts down does the console feel hot? You definitely have it in the open with nothing blocking the vents for it, right? Improper ventilation and space can lead to it shutting down to prevent overheating.
If you're using a surge protector or extension cord please try plugging it straight into the wall. Even Microsoft recommends plugging it directly into the wall as the Xbox has a built in surge protector.
Lastly, although it's only happening for NHL in your case it may be a software glitch. If it continues, performing a factory reset is an option to take. Before you do that though, I recommend power cycling the modem/router in order to refresh your connection, that way if there are any hiccups in the speed of the connection or high packet loss, we can help reduce the chances of that when the next software update is downloaded.@EA_Blueberry No surge protector and currently set on Energy Savings mode. No automatic shutdown enabled.
All other recommendations tried. I've been an Xbox user since the original one came out 20 years ago... I'm pretty familiar with all the tests to perform and the best conditions to operate in.
When is this software patch coming out for Xbox? Is this supposed to deal with my XSX crashing or just other issues?
- EA_Blueberry
@lappy91
If you're getting unexpected errors now can you continue the conversation in this post below. When you reply, include the console you play on, sum up all the steps you've tried here (linking this post is fine), and describe what you're doing in game before it results in an unexpected error.
https://answers.ea.com/t5/Technical-Issues/Unexpected-error-every-2-3-games/m-p/10889090#M452
@o_Xped_o
Have you reached out to Xbox Support to see if they are aware of any fixes related to the console shutting down?
This is their Support article related to it below. A player reached out to us on the Madden forums raising this issue and after sending in their console for repair they haven't had the issue since. This is not to say it's the console itself, but it might be wise to reach out to them just to see if there are any hardware solutions so both sides are covered.
https://support.xbox.com/en-US/help/hardware-network/console/console-turns-off-unexpectedly
Me too. Madden did the same thing but I have lost 30 percent of my games this year in chel cause the console crashes. I went to get it repaired but my replacement unit crashed even more. Hopefully console 3 will get things going
