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birdmanrunstrac's avatar
birdmanrunstrac
Not applicable
4 years ago

NHL 22 Stuck on Connecting Screen when trying to load the game

Product: NHL 22 Platform:Xbox Series S How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Load the game What happens when the bug occurs? stuck on the Conne...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
4 years ago

@Mar151998 

We can figure this out, should be an easy fix. Which platform do you play on and have you tried anything on your end to fix it so far?

Mar151998's avatar
Mar151998
Not applicable
4 years ago

Yes. I’ve checked for updates. Then I uninstalled the game and downloaded it again. Somebody recommended I delete my account from my system then put my account back on and retry. None of this worked. This is on Xbox btw 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    4 years ago
    @Mar151998

    Do you have anything plugged into the console's USB slots and do you use an external hard drive?
    • Mar151998's avatar
      Mar151998
      Not applicable
      4 years ago

      I do not. Just my monitor. Nothing in usb slots

      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Admin rankCommunity Admin
        4 years ago

        @Mar151998 

        I think these steps will fix this:

        How to power cycle your Xbox console:

        1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
        2. Unplug the console’s power cable. Wait 10 seconds.

        Important Be sure to wait 10 seconds. This step resets the power supply.

        1. Plug the console power cable back in.
        2. Press the Xbox button  on your console to turn on the Xbox One.

        Clear Mac Address

        1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

        Clear the saved game data:

        1. Open the Settings menu at the top of the dashboard.
        2. Select Storage, then select System Storage.
        3. Select Saved Data.
        4. Choose a game to access the game's saved data.
        5. Press the Options button and select Delete.

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