Hi there, If you are receiving an FTRD error message, please provide us with the following information. Using this info, we can investigate what is causing this issue and help resolve it in a timely matter. Console: Account Name: Timestamp (date/time, with time zone): Which mode were you in?: What were you doing just before it occurred?: How often does this issue occur? Is it 100%, every other game, etc?: Can you attach a picture of the error code or provide the error code number? Thank you for your help.

Hey guys!!!i fixed the problem for me!!! Chel works!I have guitar hero, saw when playing be a pro that 3 controllers appeard on the screen. The one i was playing with showed as nr 3.Took the USB-stick out and reset the console. Now it works online.hope you get me something Nice EA!!!gt:Leffe kunG

@NHL_Live_Support fake, generic, disingenuous apologies won't cut it. This bug was reported the night that the trial was released on EA Access and your team told everyone to wait until the launch. Now its been over 48 hours since the launch and your team is "working on it". This is a classic example of a business taking its consumers for granted. EA should have been pro-active and not reactive on this. I've been a loyal customer to the EA brand since day 1, big time HUT player who will spend extra $$ on HUT, and this is the treatment I get? I'll be taking my money elsewhere. The customer service EA has provided has been nothing short of pathetic. No communication other than the odd generic comment. I really hope EA gets their stuff together, as they have a loyal fanbase who deserve better.

@NHL_Live_Support any progress update? Getting to be a joke now

Hey @NHL_Live_Support get @BOREN5 on the payroll immediately!

Better late than never I guess...1. Xbox2. MIMICO WHAT3. Since the NHL 20 trial was released, whenever that was.4. EASHL/HUT or any other online mode.5. Downloading/loading the game.6. 100% on NHL 20 only. Every other game is fine.7. Attached is the screenshot with error code when I try to enter EASHL 3v3 club dressing room. I get a different error code for each mode I'm unable to access.

Post your FTRD information here! (Failed To Retrieve Data)

403 Replies

mimico_what
6 years ago
Better late than never I guess...
1. Xbox
2. MIMICO WHAT
3. Since the NHL 20 trial was released, whenever that was.
4. EASHL/HUT or any other online mode.
5. Downloading/loading the game.
6. 100% on NHL 20 only. Every other game is fine.
7. Attached is the screenshot with error code when I try to enter EASHL 3v3 club dressing room. I get a different error code for each mode I'm unable to access.
NHLiveSupport
6 years ago
Hi

Sorry, some follow up questions, this occurs every time you try to enter an EASHL games or access HUT? Who is your ISP?

Thanks
mimico_what
6 years ago
@NHLiveSupport @NHL_Live_Support
I'll give you a recap of everything I've done that was posted in another thread. To answer your question, this happens every single time I try an online game mode. Whether it be online versus, EASHL, HUT, etc. My ISP is Bell, but I've eliminated my connection as an issue as I've tried multiple different hotspots as well and got the same errors.
-reset alternate MAC address
-opened all ports as per recommendation
-confirmed hardwired connection
-confirmed NAT is open.
-changed to Google DNS, later changed to another DNS starting with 208... etc
-uninstalled/reinstalled NHL 20.
-deleted any saved game data.
-performed UOTrace route on my network, gave results to EA help tech who stated the results were good.
-connected my console to hotspot from my cell phone, still experienced the same issues.
-connected my console to hotspot on my work cell phone, still experienced the same issues.
-tried a friend's gamertag on my console, still experienced the same issues.
-made a new gamertag and even purchased a month of EA access at the recommendation of EA help tech. Couldn't get EA access to load.
-my friend tried my gamertag on his console, it worked with no issue.
-factory reset console.
-uninstalled/reinstalled NHL 20.
-confirmed with ISP that router's firmware is up to date.
EDIT:
-also tried recommended steps by other users here, including deleting persistent data on DVD menu.
No issues playing any other game, including NHL 19.
NHLiveSupport
6 years ago
@mimico_what This is great info. I will be passing this back to the Dev team. Would you be able to give a timestamp time (timezone) and date of when that 3v3 eashl club error took place as well?
mimico_what
6 years ago
@NHLiveSupport I've been giving this info to different members of your support team for almost a week now, so this Info has been available for awhile now. You need a timestamp? Pick any time between now and when the NHL 20 10 hr trial was released last week. I get the same error code every single time.
mimico_what
6 years ago
@NHLiveSupport @But if you really need a time stamp...Sept 11 @ 10:40 PM EST
stanky_rb
6 years ago
@NHL_Live_Support Xbox one
CAPTAIN TURTL3
lots.
Every time I try to play anything but play now, ones now, nhl threes (not online). I can't even play Hut offline.
trying again as the error stipulates
every time. Doesn't happen in any other game. NHL 19 works fine.
yeshttps://photos.app.goo.gl/7i3zs6S4gK2L3Sxt6
jb1303
6 years ago
@NHL_Live_Support
Xbox 1
Jb1303
1300hrs GMT
Any online mode
Trying to load any game mode
100%. Not been able to play since to 10hr ea access
74A7FC65FB4D3505-0000000000009999-0FCB11A941356F06
Xxbowlerxx7573
6 years ago
Xbox
BowlerFett
09/10/2019; 8pm EST
Any online mode
Editing my HUT lineup before it occured
This occurs whenever I attempt to play an online game mode, only in NHL20. NHL19 has no issues with this.
"Failed to Retrieve Data; please try agiain later. Error Code 65836ECC2F858E7-0000000000009999-20535A907DF21DCE"
nickpraz
6 years ago
XBOX
VChaaos
09/11/2019 9Pm EST
Any in-line more
Occurs after editing my line up and confirming
failed to retrieve data code 74A7FC65FB4D3505-0000000000009999-0FCB11A941356F06