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NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
6 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information.  Using this info, we can investigate what is causing this issue and help resolve it in a tim...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Rilo1742 

There was an issue over the weekend, but that appears to be resolved. Are you still having trouble with this?

fromoe's avatar
fromoe
5 years ago

I'm not Rilo1742 so i can't speak for him/her, but yes, the issue still persists.  i'm still unable to collect daily rewards without receiving the FTRD error/kicked to main menu

the FTRD errors during gameplay appear to have been resolved

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @fromoe 

    Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They will need to get your case escalated to the NHL games team for investigation. Thanks!

    • fromoe's avatar
      fromoe
      5 years ago

      @EA_Aljothanks for the info, i opened a second case with an advisor. that person said the studio has the information and needs to fix it. i have no way to confirm or deny that so i'll take him/her at their word. the advisor also said i should post the relevant information in this thread which i did yesterday, but my post was removed. nothing more i can do at this point but wait

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @fromoe 

        Posting personal information is something we can't have here so those posts will be removed. Your case is with our support team so give them some time to work on it. They'll be in touch when it's been handled.

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