Forum Discussion

NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
6 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information.  Using this info, we can investigate what is causing this issue and help resolve it in a tim...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Rilo1742 

There was an issue over the weekend, but that appears to be resolved. Are you still having trouble with this?

Rilo1742's avatar
Rilo1742
5 years ago
@EA_Aljo Yes the problem is still there. It seems that the studio has knowledge of the problem according to other users and are still working to fix it. I will give it some time to see if they are able to fix it
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Rilo1742 

    For help with the daily objective rewards, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They will need to get your case escalating to our specialists for investigation. Thanks!

About NHL Franchise Discussion

Long-time fan? Tell us about your knowledge with the sport and the game franchise in our NHL Franchise community forum.17,612 PostsLatest Activity: 6 years ago